Request for Information for a Consolidated Multichannel Tier 1 Service Desk
Closed Pre-Solicitation Posted
- Solicitation number
- IAE-0003
- Agency
-
Office of Governmentwide Policy
General Services Administration
- Responses due
- Set-aside
- No set-aside
Opportunity facts
- NAICS code
- 519190 All Other Information Services
- PSC
- Not on record
Notice details come from SAM.gov. Updated .
Notice text
The General Services Administration (GSA), Office of Acquisition Systems/ Integrated Acquisition Environment Division, is seeking feedback from industry based on their experience and best practices to formulate a helpdesk strategy to balance cost and performance in servicing a consolidated multi-channel (defined as web and phone) Servicedesk that provides Tier 1 help desk support.
Files
| File | Type | Posted |
|---|---|---|
| FSD MONTHLY REPORT.doc | DOC document | |
| 20111110 FSD Operations Report.xls | XLS spreadsheet | |
| FSD RFI v7.docx | DOCX document | |
| SLA Attachment 1.docx | DOCX document | |
| FSD Annual Report 2010-2011.docx | DOCX document |
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