Real time customer service surveys

Added: Sep 13, 2015 9:01 am Combined Synopsis/Solicitation

For

Real Time Customer Service Survey





1. This is a combined synopsis/solicitation for commercial items and services prepared in accordance with the format in Subpart 12.6, as supplemented with additional information included in this notice. This announcement constitutes the only solicitation; quotes are being requested and a written solicitation will not be issued. The solicitation (VA268-15-Q-0186) is being issued as a Request for Quotation. This notice and the incorporated provisions and clauses are those in effect through the Federal Acquisition Regulations (FAR). All responsible sources may submit a proposal.



2. The North American Industry Classification System (NAICS) code is 541940 -Market Research and Public Opinion Polling. Offerors must be registered in SAM (System for Award Management) at http://www.sam.gov, in order to be considered for award.



3. FAR Clauses 52.212-1 through 52.212-5 apply to this procurement. For the exact text and wording of clauses and provisions please see www.acquisition.gov. The Government contemplates an award of a Firm Fixed Priced purchase order contract resulting from this solicitation.



4. Description of services: The contractor will be work with the program office and grantees to develop consumer satisfaction data. This consumer data must be collected electronically to meet the following objectives:



" Significantly reduce SSVF administrative time requirements and costs.

" Increases the survey response rate to improve date validity and value of client feedback.

" Reduce the lag time between survey responses and when that information is compiled and made available to SSVF Grantees.

" Ensure that Veterans/families without a permanent home or any email address have the ability to easily provide feedback on SSVF Grantee services.

" Provide monthly reporting that is oriented towards measurement and improvement - rather than the current practice of providing measurement-oriented-only annual reporting. To this end, contractor will provide information directly to Grantees for the Veterans they serve and roll-up reporting for the SSVF.

" Place a minimal time and financial burden on the Grantees to achieve the above objectives.





5. This combined synopsis & solicitation notice is a request for competitive quotations. Therefore, all capability statements or quotations received prior to the RFQ close date will be considered by the FCC.



6. The Government will award a single purchase order contract resulting from this RFQ to the responsible offeror whose offer represents the best value in terms of technical capability and price. All non-price factors (i.e., technical capability and past performance) are significantly more important than price.



7. Offerors must submit representations and certifications in accordance with the provision at FAR 52.212-3 Offeror Representations and Certifications-Commercial Item. (Accessible at the FAR Site, http://farsite.hill.af.mil)



8. Submit the following documents in response to this RFQ:



a. Quotation Cover Page



b. Technical Capability Statement



c. Price Quotation (Quote may be placed on price schedule or on 1449)



d. Past Performance



8. Offers are due on September 18, 4PM EST. All questions/inquiries must be submitted to the contract officer via electronic mail (e-mail) not later than 4:00 PM EST on September 18, 2015. Inquiries submitted via telephone calls will be re-directed to an e-mail submission. Submit offers or any questions to the attention of Nefertiti McDonald at Nefertiti.McDonald@va.gov respectively. Offerors who fail to complete and submit the requirements above may be considered non-responsive.



NOTE: Both the Technical Proposal (10 page maximum) and Pricing Proposal should be submitted as separate documents.