ReadyOp Subscription Renewal

The National Aeronautics and Space Administration Shared Services Center seeks renewal of a ReadyOp subscription for incident management services, with capabilities statements due June 15, 2026. This is a sole source procurement under FAR 12.102(a), treating the requirement as commercial items or services.

Place of performance spans 13 NASA locations: Armstrong Flight Research Center, Ames Research Center, Glenn Research Center Main Campus, Goddard Space Flight Center Main Campus, Mary W. Jackson NASA Headquarters, Jet Propulsion Laboratory, Johnson Space Center Main Campus, White Sands Test Facility, Kennedy Space Center Main Campus, Langley Research Center, Marshall Space Flight Center Main Campus, Michoud Assembly Facility, and Stennis Space Center, with administrative oversight at Johnson Space Center, Houston, Texas 77058.

ReadyOp is a SaaS-based incident management platform providing multi-channel communication (text messaging, voice, email, collaboration tools), resource management, task management, documentation and reporting, mobile access, and radio interoperability with secure two-way communications. The system is NIMS Incident Command System compliant and supports Continuity of Operations and Continuity of Government activities. The procurement includes one ReadyOp Advanced Annual Subscription per NASA Center with user credentials for up to 400 users and High-Throughput SMS capability (25 messages per second). The period of performance runs two years from July 1, 2026 through June 30, 2027, consisting of a base year and one-year option to extend. The NAICS code is 541511, Custom Computer Programming Services; PSC is DA10, IT and Telecom – Business Application/Application Development Software as a Service. Interested organizations may submit written capabilities and qualifications to Cara Craft (cara.s.craft@nasa.gov). The Government will evaluate submissions to determine whether to conduct the procurement competitively, with the final decision remaining solely within Government discretion. Oral communications are not acceptable. NASA FAR Supplement Clause 1852.215-84 (Ombudsman) applies.