RD Single Family Housing Servicing Office Requirement
Closed Pre-Solicitation Posted
- Solicitation number
- 12SAD225RFI-1
- Agency
-
Rural Housing Service
Department of Agriculture
- Responses due
- Set-aside
- No set-aside
Opportunity facts
- NAICS code
- 522390 Other Activities Related to Credit Intermediation
- PSC
- R710 Support- Management: Financial
- Place of performance
- District of Columbia, United States
- Points of contact
Notice details come from SAM.gov. Updated .
About this opportunity
The USDA Rural Development's Servicing Office has issued a Request for Information (RFI) seeking industry input on comprehensive loan servicing capabilities for their Single-Family Housing Direct Loan portfolio. The agency is soliciting information about how contractors could provide loan servicing for current, delinquent, and terminated loans, along with grant servicing, loss mitigation services, bankruptcy and foreclosure management, acquired property management and disposition, and accounting reporting services. Interested parties must demonstrate capabilities to handle complex federal loan servicing requirements while maintaining compliance with federal, state, local statutes, agency regulations, and various governmental accounting standards including OMB, Treasury, and GAO guidelines. The RFI responses are due by July 16, 2025, at 4:00 PM EST, with submissions required via email to three specified contracting officers. A virtual Industry Day was held on July 10, 2025, and the government has emphasized this is purely an information-gathering exercise with no guarantee of future solicitation. The responses will assist the government in determining appropriate acquisition methods, contract types, pricing structures, labor categories, NAICS classifications, and evaluation criteria for potential future procurement.
This opportunity does not include any set-aside designations and no incumbent contractors are specifically identified in the documentation. The loan portfolio under consideration consists of approximately 185,000 mortgage loans and grants with a total value of $14.5 billion, representing a significant financial services operation requiring nationwide servicing capabilities. The selected contractor would be responsible for handling approximately 2 million annual customer inquiries across various communication channels while maintaining FedRAMP/FISMA cybersecurity compliance standards. The servicing requirements extend across all U.S. territories, including Tribal Nations, with staffing requirements mandating U.S. citizen personnel for handling sensitive federal loan data. The portfolio includes unique features such as specialized interest rate subsidies as low as 1%, complex payment hierarchies, loan re-amortization options, and specific subsidy recapture provisions that require specialized expertise in federal lending programs. While no specific contract values or timelines are provided in this RFI phase, the scope suggests a substantial, long-term servicing contract given the portfolio size and complexity of requirements.
Notice text
4 versions
Update #4 · Latest ·
07/15/2025 - Questions and Answers Sheet.
- Attachment 4 - Final Q A SFH Master Sheet
**************************************************************************
07/01/2025 - Industry Day Details, see attachments.
- Attachment 1 - RD-SF Industry Day Notice-Final (Word Document)
- Attachment 2 - Industry Day Slides Final (Power Point)
- Attachment 3 - Questions and Comments Template
****************************************************************************************
REQUEST FOR INFORMATION COVER SHEET
THE SERVICING OFFICE
1.0 Description
1.1 The USDA Rural Development (RD) in support of The Servicing Office is seeking information on how an interested contractor could provide loan servicing (servicing current, delinquent, terminated loans) and grant servicing: loss mitigation services; bankruptcy and foreclosures services; management and disposition of acquired properties; and provide accounting reports/data to the Single- Family Housing (SFH) Direct Loan portfolio, a complex loan type portfolio.
1.2 THIS IS A REQUEST FOR INFORMATION (RFI) ONLY. This RFI is issued solely for information and planning purposes – it does not constitute a Request for Proposal (RFP) or a promise to issue an RFP in the future. This request for information does not commit the Government to contract for any supply or service whatsoever. Further, the USDA RD is not at this time seeking proposals and will not accept unsolicited proposals. Respondents are advised that the U.S. Government will not pay for any information or administrative costs incurred in response to this RFI; all costs associated with responding to this RFI will be solely at the interested party’s expense. Not responding to this RFI does not preclude participation in any future RFP, if any is issued. If a solicitation is released, it will be synopsized on SAM and GSA eBuy. It is the responsibility of the potential offerors to monitor these sites for additional information pertaining to this requirement.
2.0 Background
2.1 The Servicing Office is a financial services provider offering a wide range of lending products and operational support services. It ensures and verifies transactional input to the financial reporting and servicing systems and related financial records in accordance with requirements applicable to Federal, State, local statutes, Agency regulations and policies, Office of Management and Budget, Department of Treasury, Government Accountability Office, General Accepted Accounting Practices and Improper Payments Elimination and Recovery Improvement Act. With continued growth, we seek to streamline our internal processes and ensure consistency in documentation, communication, and compliance across all Federal, state, local and Agency guidelines.
3.0 Requested Information
3.1 Please submit your responses addressing the items in the Request for Information attached. “Do not send pricing, marketing materials, brochures, pamphlets, etc.”
3.2 Your response will assist the Government with acquisition planning, regarding the appropriate acquisition method, contract type/pricing structure, contract line item (CLIN) structure, labor categories, NAICS, potential evaluation criteria, etc.
4.0 Responses
4.1 Interested parties are requested to respond to this RFI no later than Wednesday, 16 July 2025, 4:00 PM EST. Responses shall be submitted via e-mail to the Contracting Officers: marisol.olivera@usda.gov; bridget.purdy@usda.gov; and charles.spicer@usda.gov with the subject line indicating, "YOUR COMPANY NAME - RFI LOAN SERVICING". Proprietary information, if any, should be minimized and MUST BE CLEARLY MARKED. To aid the Government, please segregate proprietary information. Please be advised that all submissions become Government property and will not be returned.
4.2 There will be an Industry Day, tentative the week of 7 July 2025. More details will be posted on SAM.gov.
Update #3 ·
07/01/2025 - Industry Day Details, see attachments.
- Attachment 1 - RD-SF Industry Day Notice-Final (Word Document)
- Attachment 2 - Industry Day Slides Final (Power Point)
- Attachment 3 - Questions and Comments Template
****************************************************************************************
REQUEST FOR INFORMATION COVER SHEET
THE SERVICING OFFICE
1.0 Description
1.1 The USDA Rural Development (RD) in support of The Servicing Office is seeking information on how an interested contractor could provide loan servicing (servicing current, delinquent, terminated loans) and grant servicing: loss mitigation services; bankruptcy and foreclosures services; management and disposition of acquired properties; and provide accounting reports/data to the Single- Family Housing (SFH) Direct Loan portfolio, a complex loan type portfolio.
1.2 THIS IS A REQUEST FOR INFORMATION (RFI) ONLY. This RFI is issued solely for information and planning purposes – it does not constitute a Request for Proposal (RFP) or a promise to issue an RFP in the future. This request for information does not commit the Government to contract for any supply or service whatsoever. Further, the USDA RD is not at this time seeking proposals and will not accept unsolicited proposals. Respondents are advised that the U.S. Government will not pay for any information or administrative costs incurred in response to this RFI; all costs associated with responding to this RFI will be solely at the interested party’s expense. Not responding to this RFI does not preclude participation in any future RFP, if any is issued. If a solicitation is released, it will be synopsized on SAM and GSA eBuy. It is the responsibility of the potential offerors to monitor these sites for additional information pertaining to this requirement.
2.0 Background
2.1 The Servicing Office is a financial services provider offering a wide range of lending products and operational support services. It ensures and verifies transactional input to the financial reporting and servicing systems and related financial records in accordance with requirements applicable to Federal, State, local statutes, Agency regulations and policies, Office of Management and Budget, Department of Treasury, Government Accountability Office, General Accepted Accounting Practices and Improper Payments Elimination and Recovery Improvement Act. With continued growth, we seek to streamline our internal processes and ensure consistency in documentation, communication, and compliance across all Federal, state, local and Agency guidelines.
3.0 Requested Information
3.1 Please submit your responses addressing the items in the Request for Information attached. “Do not send pricing, marketing materials, brochures, pamphlets, etc.”
3.2 Your response will assist the Government with acquisition planning, regarding the appropriate acquisition method, contract type/pricing structure, contract line item (CLIN) structure, labor categories, NAICS, potential evaluation criteria, etc.
4.0 Responses
4.1 Interested parties are requested to respond to this RFI no later than Wednesday, 16 July 2025, 4:00 PM EST. Responses shall be submitted via e-mail to the Contracting Officers: marisol.olivera@usda.gov; bridget.purdy@usda.gov; and charles.spicer@usda.gov with the subject line indicating, "YOUR COMPANY NAME - RFI LOAN SERVICING". Proprietary information, if any, should be minimized and MUST BE CLEARLY MARKED. To aid the Government, please segregate proprietary information. Please be advised that all submissions become Government property and will not be returned.
4.2 There will be an Industry Day, tentative the week of 7 July 2025. More details will be posted on SAM.gov.
Update #2 ·
07/01/2025 - Industry Day Details, see attachments.
- Attachment 1 - RD-SF Industry Day Notice-Final (Word Document)
- Attachment 2 - Industry Day Slides Final (Power Point)
****************************************************************************************
REQUEST FOR INFORMATION COVER SHEET
THE SERVICING OFFICE
1.0 Description
1.1 The USDA Rural Development (RD) in support of The Servicing Office is seeking information on how an interested contractor could provide loan servicing (servicing current, delinquent, terminated loans) and grant servicing: loss mitigation services; bankruptcy and foreclosures services; management and disposition of acquired properties; and provide accounting reports/data to the Single- Family Housing (SFH) Direct Loan portfolio, a complex loan type portfolio.
1.2 THIS IS A REQUEST FOR INFORMATION (RFI) ONLY. This RFI is issued solely for information and planning purposes – it does not constitute a Request for Proposal (RFP) or a promise to issue an RFP in the future. This request for information does not commit the Government to contract for any supply or service whatsoever. Further, the USDA RD is not at this time seeking proposals and will not accept unsolicited proposals. Respondents are advised that the U.S. Government will not pay for any information or administrative costs incurred in response to this RFI; all costs associated with responding to this RFI will be solely at the interested party’s expense. Not responding to this RFI does not preclude participation in any future RFP, if any is issued. If a solicitation is released, it will be synopsized on SAM and GSA eBuy. It is the responsibility of the potential offerors to monitor these sites for additional information pertaining to this requirement.
2.0 Background
2.1 The Servicing Office is a financial services provider offering a wide range of lending products and operational support services. It ensures and verifies transactional input to the financial reporting and servicing systems and related financial records in accordance with requirements applicable to Federal, State, local statutes, Agency regulations and policies, Office of Management and Budget, Department of Treasury, Government Accountability Office, General Accepted Accounting Practices and Improper Payments Elimination and Recovery Improvement Act. With continued growth, we seek to streamline our internal processes and ensure consistency in documentation, communication, and compliance across all Federal, state, local and Agency guidelines.
3.0 Requested Information
3.1 Please submit your responses addressing the items in the Request for Information attached. “Do not send pricing, marketing materials, brochures, pamphlets, etc.”
3.2 Your response will assist the Government with acquisition planning, regarding the appropriate acquisition method, contract type/pricing structure, contract line item (CLIN) structure, labor categories, NAICS, potential evaluation criteria, etc.
4.0 Responses
4.1 Interested parties are requested to respond to this RFI no later than Wednesday, 16 July 2025, 4:00 PM EST. Responses shall be submitted via e-mail to the Contracting Officers: marisol.olivera@usda.gov; bridget.purdy@usda.gov; and charles.spicer@usda.gov with the subject line indicating, "YOUR COMPANY NAME - RFI LOAN SERVICING". Proprietary information, if any, should be minimized and MUST BE CLEARLY MARKED. To aid the Government, please segregate proprietary information. Please be advised that all submissions become Government property and will not be returned.
4.2 There will be an Industry Day, tentative the week of 7 July 2025. More details will be posted on SAM.gov.
Update #1 ·
REQUEST FOR INFORMATION COVER SHEET
THE SERVICING OFFICE
1.0 Description
1.1 The USDA Rural Development (RD) in support of The Servicing Office is seeking information on how an interested contractor could provide loan servicing (servicing current, delinquent, terminated loans) and grant servicing: loss mitigation services; bankruptcy and foreclosures services; management and disposition of acquired properties; and provide accounting reports/data to the Single- Family Housing (SFH) Direct Loan portfolio, a complex loan type portfolio.
1.2 THIS IS A REQUEST FOR INFORMATION (RFI) ONLY. This RFI is issued solely for information and planning purposes – it does not constitute a Request for Proposal (RFP) or a promise to issue an RFP in the future. This request for information does not commit the Government to contract for any supply or service whatsoever. Further, the USDA RD is not at this time seeking proposals and will not accept unsolicited proposals. Respondents are advised that the U.S. Government will not pay for any information or administrative costs incurred in response to this RFI; all costs associated with responding to this RFI will be solely at the interested party’s expense. Not responding to this RFI does not preclude participation in any future RFP, if any is issued. If a solicitation is released, it will be synopsized on SAM and GSA eBuy. It is the responsibility of the potential offerors to monitor these sites for additional information pertaining to this requirement.
2.0 Background
2.1 The Servicing Office is a financial services provider offering a wide range of lending products and operational support services. It ensures and verifies transactional input to the financial reporting and servicing systems and related financial records in accordance with requirements applicable to Federal, State, local statutes, Agency regulations and policies, Office of Management and Budget, Department of Treasury, Government Accountability Office, General Accepted Accounting Practices and Improper Payments Elimination and Recovery Improvement Act. With continued growth, we seek to streamline our internal processes and ensure consistency in documentation, communication, and compliance across all Federal, state, local and Agency guidelines.
3.0 Requested Information
3.1 Please submit your responses addressing the items in the Request for Information attached. “Do not send pricing, marketing materials, brochures, pamphlets, etc.”
3.2 Your response will assist the Government with acquisition planning, regarding the appropriate acquisition method, contract type/pricing structure, contract line item (CLIN) structure, labor categories, NAICS, potential evaluation criteria, etc.
4.0 Responses
4.1 Interested parties are requested to respond to this RFI no later than Wednesday, 16 July 2025, 4:00 PM EST. Responses shall be submitted via e-mail to the Contracting Officers: marisol.olivera@usda.gov; bridget.purdy@usda.gov; and charles.spicer@usda.gov with the subject line indicating, "YOUR COMPANY NAME - RFI LOAN SERVICING". Proprietary information, if any, should be minimized and MUST BE CLEARLY MARKED. To aid the Government, please segregate proprietary information. Please be advised that all submissions become Government property and will not be returned.
4.2 There will be an Industry Day, tentative the week of 7 July 2025. More details will be posted on SAM.gov.
Files
| File | Type | Posted |
|---|---|---|
| Attachment 4 - FINAL Q A SFH Master Sheet.xlsx | XLSX spreadsheet | |
| Attachment 3 - Questions and Comments Template.xlsx | XLSX spreadsheet | |
| Attachment 2 - Industry Day Slides FINAL06.30.26.pptx | PPTX presentation | |
| Attachment 1 - RD-SFH Industry Day Notice-Final.docx | DOCX document | |
| RFI.FINAL.05.27.25.docx | DOCX document |
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