R608--Translation and Interpretation Services POP 04/01/2024-03/31/2025

This solicitation from the Department of Veterans Affairs seeks translation and interpretation services between English and over 100 foreign languages to support its member services call centers across the United States. Offerors must provide pricing by line item for telephone-based translation services and American Sign Language video remote interpretation for the base period of April 2024 through March 2025 as well as four additional one-year option periods. Proposals are due by January 12, 2024 and the agency will evaluate using best value tradeoff procedures resulting in a firm-fixed-price contract.

The solicitation is set aside 100% for Service-Disabled Veteran-Owned Small Businesses. The predominate NAICS code is 541930 and PSC D304. The single award contract will be performed in Topeka, Kansas and support translation services for the Veterans Integrated Service Network 19 region. Offerors must demonstrate capability to provide services in over 100 languages within average speed of answer and abandonment rate requirements for the call centers.