R418--Caregiver Support Program Financial and Legal Services (CSP-FLS) (VA-25-00004108)

The Department of Veterans Affairs Strategic Acquisition Center Frederick is soliciting proposals for financial and legal services to support the Veterans Health Administration's Caregiver Support Program (CSP-FLS), providing legal consultation, financial counseling, document translation, and a 24/7/365 customer service call center to Primary Family Caregivers nationwide. Key services include legal assistance with estate planning, powers of attorney, wills, and advance directives, along with financial counseling covering household budgeting, debt management, retirement planning, and insurance review, with each veteran or caregiver entitled to up to three 30-minute sessions per service category annually. Offerors must demonstrate compliance with HIPAA requirements through a Business Associate Agreement, maintain specific insurance coverage ($300,000 annual malpractice insurance for attorneys and $1 million in professional liability insurance for financial services), commit to limitations on subcontracting, and submit comprehensive proposals across six volumes including technical capability and past performance documentation. The government will evaluate proposals based on technical merit, past performance references, and pricing, with emphasis on service quality and contractor capability to serve an estimated 6,700 participants during the base period. The proposal deadline is January 14, 2026, at 5:00 PM Eastern Time, following amendments that extended the original deadline and clarified pricing schedule requirements.

This is a non-small business set-aside procurement, though the government has established aggressive subcontracting goals including 17.5% small business participation, 10% Service-Disabled Veteran-Owned Small Business, 10% Veteran-Owned Small Business, 5% Women-Owned Small Business, 3% HUBZone, and 5% Small Disadvantaged Business. The government intends to award a single contract with an estimated total value of $16 million, structured as a hybrid arrangement combining Firm-Fixed Price line items and Time and Materials pricing for other direct costs, with a 12-month base period commencing March 30, 2026, followed by four optional 12-month renewal periods. Not-to-exceed amounts have been established for identity theft services ($35,000) and language translation services ($20,000). Services will be delivered nationwide across all 50 United States and territories to support designated Primary Family Caregivers of injured veterans. The contract incorporates current Federal Acquisition Regulation provisions (FAC 2025-26) and VA Class Deviations implementing the Revolutionary FAR Overhaul, with contractor background investigations and compliance with VA information security requirements mandatory for all awarded personnel.