qualitative evaluation of the current use and assessment for enhancing future usability and impact of the CRISTAL (CAPRI, REACH VET, Risk Indicators, STORM Tool for Analytic Lookup) dashboard that will build on existing contract activities

The Department of Veterans Affairs Veterans Health Administration Veterans Integrated Service Network 20 is seeking to procure a qualitative evaluation of the CRISTAL (CAPRI, REACH VET, Risk Indicators, STORM Tool for Analytic Lookup) dashboard, which provides clinicians with critical information from VHA medical records regarding Veterans' risk of suicide, overdose, and other adverse outcomes. The project aims to enhance the usability and impact of this dashboard by conducting comprehensive interviews with approximately 60 VA mental health clinicians to understand their workflows and evaluate how they currently use risk information. Key objectives include developing decision support modules, identifying patient-generated data measures, and creating prototype redesign options for the CRISTAL platform. The work will build upon existing contract activities currently being performed by Oregon Health & Science University (OHSU). This sources sought notice requires responses by July 11, 2025, at 3:00 PM Mountain Standard Time, with interested vendors needing to provide business details, capabilities descriptions, and relevant certifications.

This opportunity operates under NAICS Code 611310 with a $34 million size standard and is open to various small business categories including 8(a) firms, HUBZone, Women-Owned, EDWOSB, and SDVOSB designations, though no specific set-aside has been designated. Oregon Health & Science University (OHSU) is identified as the current contractor performing related activities that this new contract will build upon. The contract period is planned to run from August 1, 2025, to July 31, 2026, with all work to be performed at the contractor's site and no anticipated travel requirements. The evaluation will involve conducting interviews with approximately 60 VA mental health clinicians as a key quantitative component of the research effort. While specific award values are not disclosed in this pre-solicitation phase, the project falls under the General Science and Technology R&D Services category, indicating a research and development focus for this one-year performance period.