Q999--MRS MAMMOGRAPHY SVC - REMOTE SUPPORT FOR VISN 6 LOCATIONS DURHAM, RICHMOND, HAMPTON, FAYETTEVILLE, and SALISBURY VIRGINIA

STATEMENT OF WORK (SOW)

as of 09/02/2020

Contract Number:

(completed by the CO at time of award)

Task Order Number:

(completed by the CO at time of award if a TO)

IFCAP Tracking Number:

2237 Number

Follow-on to Contract and Task Order Number:

Not Applicable

1. Contracting Officer s Representative (COR).

Name:

King Kwok

Section:

VISN 6 Biomed

Address:

1201 Broad Rock Blvd, Richmond VA 23249

Phone Number:

804-387-8920

Fax Number:

804-675-5372

E-Mail Address:

King.Kwok@va.gov

2. Contract Title. MRS mammography software Service and Technical Support Agreement

3. Background.

VISN 6 is requesting maintenance and repair service with Brand Name Volpara Solutions for MRS mammography medical software at the medical center in Durham, Richmond, Hampton, Fayetteville and Salisbury VA from March 21, 2021 March 20, 2026. Services include technical support and upgrades. Brand name only no equal due to proprietary nature of software. You must be able to provide original application manufacturer trained and certified technicians to assist in the maintenance of the application. Additionally, the vendor must be able to provide original software necessary to maintain maximum reliability and uptime at no additional cost to VISN 6 VAMC.

Contract includes base and 4 option years.

4. Scope.

Service agreement is to provide remote support and upgrades to the following VISN 6 sites that uses MRS Mammography software application:

Durham

Richmond

Hampton

Fayetteville

Salisbury VA

The cover period will be from March 21, 2021 through March 20, 2026.

5. Specific Tasks.

The MRS Enhancement & Support Program consists of:

Unlimited toll-free telephone support during business hours in the Continental US, AK and HI for one year from date of initial purchase or annual renewal date. For hours, please see www.mrsys.com.

Free point release upgrades released during the period for the same version, edition and options as licensed.

Documentation for your MRS system configuration as licensed.

Discount on Product upgrades that MRS commercially releases for the same edition and options as licensed.

Options purchased to an existing system are supported thru the end of the current support period.

Period of support and enhancement is for base and four option years.