Q511--VISN 10 IN & MI Optical Dispensing Service

The Department of Veterans Affairs Network Contracting Office 10 is conducting market research for comprehensive optical dispensing services across VISN 10 medical facilities in Indiana and Michigan. The procurement seeks contractors capable of providing eyeglass fitting, adjustments, dispensing, repairs, frame selection, prescription entry into the Remote Order Entry system, and patient education services at six primary VA medical centers including Ann Arbor, Battle Creek, Detroit, Fort Wayne, Marion, and Indianapolis, along with additional clinic locations. The government anticipates awarding multiple firm-fixed price, indefinite delivery/indefinite quantity contracts to qualified vendors who can demonstrate experience in optical services, maintain licensed personnel, and comply with VA privacy and security protocols including HIPAA requirements. Contractors will be evaluated through a Quality Assurance Surveillance Plan and must provide monthly patient satisfaction and quality reports while maintaining professional interactions with veterans. Interested vendors must submit a 10-page capability statement by October 3, 2025, at 1:00 PM Eastern Time to Contracting Officer Kristina L. Peart, detailing their experience, business classification, staffing capabilities, and preliminary pricing information.

While no specific set-aside designation is indicated in the opportunity listing, the government has expressed a preference for small businesses, particularly service-disabled veteran-owned small businesses, veteran-owned small businesses, women-owned small businesses, HUBZone firms, and 8(a) certified companies. No current incumbent contractors are identified in the available documentation. The scope involves processing an estimated 77,690 eyeglasses during the contract ordering period across 17 locations throughout Indiana and Michigan, with historical data showing significant volume variations ranging from high-traffic facilities like Detroit with 11,395 annual dispensaries to smaller clinics like Wakeman VA Clinic with 776 annual dispensaries. Most sites require five days of operation per week, and contractors must provide their own equipment, materials, and personnel while coordinating with the VISN 10 Optical Lab for eyeglass fabrication. The solicitation includes preliminary pricing documentation and historical dispensary trends spanning fiscal years 2023-2025 to assist potential contractors in developing their capability responses.