Q-flow Expansion

The Department of the Army Medical Command is seeking a contractor to expand the Q-Flow Patient Queuing Notification System at the Hugo V. Mendoza Center on Fort Bliss, Texas, serving the Family Medical, Aviation, Soldier Care, and Dental clinics. The contractor must provide comprehensive non-personal services including project management, remote business process consultation, remote training for clinical staff, and support for departmental go-lives. The scope involves configuring and implementing Q-Flow software using government-furnished equipment consisting of 4 existing kiosks and 4 Media Rack Kits, with the vendor responsible for creating new Reception Point Profiles and Info-Page Profiles for each department. The solicitation requires alignment with Defense Health Agency standard templates and ensuring all device interfaces are fully operational. The proposal submission deadline is July 18, 2025, providing potential contractors with only two days to respond to this opportunity posted on July 16, 2025.

This procurement opportunity is designated as a Total Small Business set-aside, restricting competition to qualified small business entities. The contract performance period spans 12 months from the award date, with required on-site support hours from 0800-1700 MST, Monday through Friday, excluding federal holidays. The place of performance is specifically at the William Beaumont Army Medical Center facilities in El Paso, Texas. The government will provide physical installation services and verify connectivity for all Patient Queuing Notification System devices, while also supplying televisions for the new department lobbies. The solicitation does not specify contract value ranges or identify any current incumbent contractors, and interested vendors must have the capability to deliver both remote consultation services and coordinate with government-provided installation support.