Public safety officer’s benefits program (PSOB) outreach, call center, and paralegal support services
Closed Pre-Solicitation Posted
- Solicitation number
- PSOB_OFFICESUPPORT_RFI
- Agency
-
Office of Justice Programs
Department of Justice
- Responses due
- Set-aside
- Total Small Business
Opportunity facts
- NAICS code
- 541611 Administrative Management and General Management Consulting Services
- Place of performance
- Washington, District of Columbia 20002, United States
Notice details come from SAM.gov. Updated .
About this opportunity
The Department of Justice Office of Justice Programs Bureau of Justice Assistance is seeking qualified contractors to provide outreach, call center, and paralegal support services for the Public Safety Officer's Benefits (PSOB) Program through a Request for Information (RFI) posted on February 6, 2026. The contractor must maintain and operate a customer call center staffed Monday through Friday from 8:00 a.m. to 5:00 p.m. Eastern Time, provide case file management using the PSOB 2.0 online portal and hard copy systems, deliver customer resource assistance with initial follow-up within 24 hours and claim completion within 10 working days, and provide paralegal support services for claim review and legal analysis. Key requirements include having at least one Spanish-fluent Customer Resource Specialist and paralegals with specialized experience in appeal-level cases. The RFI is intended for market research purposes and does not commit the government to award a contract, with responses due by February 13, 2026, at 11:59 p.m. Eastern Time to alisha.wells@usdoj.gov. Evaluation criteria and specific scoring methodologies have not been detailed in the available materials provided.
This procurement is designated as a Total Small Business set-aside and specifically targets small business entities including 8(a), Service-Disabled Veteran-Owned, HUBZone, Small Disadvantaged, Veteran-Owned, Women-Owned, and Economically Disadvantaged Women-Owned businesses. The incumbent contractor is Hamilton Enterprises, LLC dba Franklin and Turner. The anticipated contract will be structured as a Labor Hours (LH) type under NAICS code 541611 (Administrative Management and General Management Consulting Services) with a base year plus four option years commencing August 18, 2026. No specific award value or budget range has been disclosed in this pre-solicitation notice. Interested vendors should note that responses are voluntary and all costs associated with submission are borne by the vendor, as this RFI represents market research under FAR Part 10 rather than a formal solicitation.
Notice text
The Contractor, at a minimum, shall provide the PSOB Office with the following services that relate to all PSOB death, disability, and educational (as needed) assistance claims.
Maintain and operate the BJA PSOB Customer Call Center
Provide case file management
Provide customer resource assistance
Paralegal support services
Files
| File | Type | Posted |
|---|---|---|
| RFI - PSOB Office Support.pdf |
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