Provide telephonic support by professional mental health counselors to NASA employees during “after-hours” for non-routine and potentially urgent situations.
Closed Solicitation Posted
- Solicitation number
- 80NSSC26937686Q
- Agency
-
Shared Services Center
National Aeronautics and Space Administration
- Responses due
- Set-aside
- No set-aside
Opportunity facts
- NAICS code
- 541618 Other Management Consulting Services
- Points of contact
Notice details come from SAM.gov. Updated .
About this opportunity
NASA's Shared Services Center seeks telephonic mental health counseling support by professional mental health counselors to NASA employees during after-hours for non-routine and potentially urgent situations, with quotes due July 31, 2026 at 3:00 p.m. Central Time. This is a small business set-aside, full and open competition.
Place of performance is Stennis Space Center, Mississippi, with after-hours coverage spanning 4:00 p.m. to 8:00 am Monday through Friday (Eastern Time), all day Saturday and Sunday, federal holidays, and any unscheduled furloughs or government shutdowns. The contractor must provide a single toll-free number with immediate live-answer routing (no automated menus) and industry-standard response times of 30–60 seconds with less than 5% call abandonment.
All contractor personnel answering telephone lines must hold a master's degree in clinical psychology or social work, maintain minimum three years' counseling experience, and possess current state licensure in the state of the caller's residence. No facility clearances, security clearances, or access credentials are required. Historical call volume is approximately 20 bona fide calls annually, with no established minimum or maximum.
The base performance period runs October 1, 2026 through September 30, 2027, with four one-year extension options through September 30, 2031. Bidders must submit two separate cost estimates: one for actual cost per bona fide call (excluding hang-ups, prank calls, telemarketing, and wrong numbers) and one for a flat monthly rate regardless of call volume. The contract is firm-fixed-price, awarded on a Lowest Price Technically Acceptable basis. NAICS code is 541618. Questions are due July 30, 2026 at 3:00 p.m. Central Time, submitted in writing via email to Kacey Hickman at Kacey.l.hickman@nasa.gov. All offerors must be registered on SAM.GOV.
Notice text
see attached SOW and RFQ
Files
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