Provide maintenance on PBX

The Bureau of Indian Affairs Western Region seeks maintenance services for a Cisco VoIP network system located in Coolidge, Arizona. The contractor must provide annual maintenance and emergency response for PBX hardware and software, including Cisco Call Manager, Unity Connect, and Catalyst switches. The contractor is required to maintain licenses, provide 24/7 support and response within four hours for emergencies and eight hours for non-emergencies. The contractor must also implement an interactive voice response system to support bill payment functions and record all calls for the agency's records. Proposals are due November 3, 2022 and will be evaluated based on the vendor's experience, past performance and pricing for one base year and four option years.

Originally set aside for Native American-owned small businesses, amendment one changed the designation to a 100% small business set-aside. The NAICS code is 334220 and PSC code is D304. The solicitation seeks maintenance and support for an existing PBX system located in Phoenix, Arizona. The period of performance is one base year with four optional one-year extensions. Pricing shall be quoted as firm fixed price for the base year and each option period.