Protocol and scheduling software

The Ralph H. Johnson VA Medical Center (RHJVAMC), operating under the Department of Veterans Affairs Veterans Health Administration Veterans Integrated Service Network 7, is seeking third-party protocoling and scheduling software for its radiology department located in Charleston, South Carolina. The software must digitalize the radiology protocoling and scheduling process, replacing the current manual system that relies on printed orders and creates risk of human error. Key requirements include real-time order status visibility, customizable letter templates by modality, centralized protocol and appointment viewing with personnel assignment, order differentiation by urgency level, patient demographics visibility, reporting capabilities on order and scheduling metrics, and interface compatibility with VistA/CPRS applications. The vendor must provide initial training, respond to routine issues within 24 hours and critical/emergent issues within 1 hour, and offer 24/7 support with a ticket portal. The deadline for responses to this Sources Sought Notice (RFI) is April 9, 2026, at 10:00 AM Eastern Time, with interested contractors required to submit company information, point of contact details, DUNS number, socioeconomic status, and capability statements to Monica.Reed@va.gov.

This is a market research notice only and does not constitute a formal solicitation, with the government reserving the right to cancel the requirement at its discretion and providing no compensation for responses. No set-aside designations apply to this procurement. The contract will be structured as firm-fixed-price with a one-year performance period beginning at installation, though specific award values or budget ranges are not disclosed in this pre-solicitation notice. The applicable NAICS code is 513210 (Software Publishers) with a small business size standard of $47.0 million, and the PSC category is 7A21 (IT and Telecom - Business Application Software). The vendor will be responsible for all installation, delivery, licenses, tools, interfaces, warranty, and software updates, and must comply with extensive security and information technology requirements per VA Handbook 6500.6, including encryption standards, access controls, incident reporting, data protection, patch management, and federal information security policies.