Pharmacy Patient Workflow Tracking System
Closed Pre-Solicitation Posted
- Solicitation number
- SSN-GSUT2-20267887
- Agency
-
Indian Health Service
Department of Health and Human Services
- Responses due
- Set-aside
- No set-aside
Opportunity facts
- NAICS code
- 541512 Computer Systems Design Services
- PSC
- Not on record
- Place of performance
- Gallup, New Mexico 87301, United States
- Points of contact
Notice details come from SAM.gov. Updated .
About this opportunity
The Indian Health Service (IHS), Gallup Service Unit is seeking to procure a computerized pharmacy patient workflow tracking system that provides electronic patient check-in, ticketing, queuing, routing, public display notifications, audio announcements, and reporting capabilities to reduce patient wait times while maintaining HIPAA privacy compliance. The system must support uninterrupted operation with continued technical support, upgrades, maintenance, and hardware warranty services, while generating reports that enable pharmacy supervisors to monitor waiting times, visit volumes, and workflow efficiency. This is a sources-sought notice designed for market research purposes to identify capable Indian-owned economic enterprises—both large and small—that can deliver this solution, though other capable firms are also invited to respond. The contracting office will evaluate responses based on their ability to maintain system operations, ensure HIPAA compliance through ticket number-based announcements rather than patient names, and sustain the reporting infrastructure required for pharmacy workflow management. Interested parties must submit their responses by April 6, 2026, with this notice serving as a pre-solicitation to inform the government's acquisition strategy regarding competition, set-asides, and identification of Indian-owned economic enterprises.
This procurement is not designated as a set-aside for small businesses; however, the Contracting Officer will prioritize Buy Indian Act (25 U.S.C. 47) opportunities for Indian-owned economic enterprises before considering other set-aside programs under the Small Business Act. The applicable NAICS code is 541512 (Computer Systems Design Services) with a small business size standard of $34.0 million, though no specific budget range or award value has been disclosed in this sources-sought notice. The contract will include a base performance period of one year from the award date, followed by four optional one-year renewal periods, providing up to five years of potential service delivery. No incumbent contractor or current service provider is identified in the available documentation, as this notice is purely for market research and information gathering. Submission of information in response to this sources-sought notice is entirely voluntary, and the government assumes no financial responsibility for any costs incurred by potential contractors in preparing their responses.
Notice text
Sources-Sought Notice
The Indian Health Service, Gallup Service Unit is issuing this sources-sought notice (SSN) to identify capable Indian-owned, economic enterprises – large (IEE) or small (ISBEE) – that can provide a computerized pharmacy patient tracking system. The system should provide electronic patient check-in, ticketing, queuing, routing, public display notifications, audio announcements, and reporting capabilities that support pharmacy workflow and reduce patient wait times while protecting patient privacy. Contractors must maintain uninterrupted operation of the system, ensure continued compliance with HIPAA privacy requirements by using ticket numbers rather than patient names for public announcements, provide technical support, upgrades, maintenance, and hardware warranty services to prevent operational disruption, and sustain reporting capabilities used by pharmacy supervisors to monitor waiting times, visit volumes, and workflow efficiency.
The period of performance will include a base period of one year from the time of award with four (4) one-year option periods.
Other capable firms are also invited to respond to this SSN. The Contracting Officer will consider responses for Buy Indian Act (25 U.S.C. 47) opportunities first, then for set aside programs under the Small Business Act (41 U.S.C. 3104).
The applicable North American Industry Classification System (NAICS) code assigned to this requirement is 541512- Computer Systems Design Services with a small business size standard of $34.0 million.
THIS IS NOT A SOLICITATION. Information collected from this notice is purely for market research only and will be used to determine the contracting office’s acquisition strategy including competition, set asides, and locating Indian-owned economic enterprises. Submission of any information in response to this market survey is purely voluntary. The government assumes no financial responsibility for any costs incurred in response to this request for information.
In accordance with FAR 4.203-1(b), offerors and quoters must be registered in System for Award Management at SAM.gov, at the time an offer or quotation is submitted and at time of award.
Submission Instructions: Interested parties who consider themselves qualified to perform the above-listed services are invited to submit a response to this notice by 10:00AM (MDT) on 4/6/2026 to Rodney Brown, Contract Specialist, at Rodney.Brown@ihs.govwith the subject line “SSN-GSUT2-20267887.” Your submission must include the following information, at a minimum:
- Company Profile that includes: UEI, Name and Address, Primary POC information, business size and type of ownership, socio-economic status/participation such as 8(a), WOSB/EDWOSB, SDVOSB and HUBZone, identification of Native American ownership, SAM.gov representations and certifications, and other related documentation.
- A brief statement of the company’s capability that relates to the described government requirement. Additional demonstration of capability may include current and past performance history for the same or similar requirement, established contracts such as GSA or VA Schedule, etc.
- Indian-owned Small Business Economic Enterprises (ISBEEs) and Indian-owned Economic Enterprises (IEEs) must also submit a completed IHS IEE Representation Form (attached) in accordance with HHSAR 326.606-1(b).
Telephone inquiries will not be accepted or acknowledged, and no feedback or evaluations will be provided to companies regarding their submissions.
Files
| File | Type | Posted |
|---|---|---|
| IHS IEE Representation Form_Jan 2022_508 Compliant.pdf |
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