PBX Maintenance Service servicing the Chillicothe VAMC

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PERFORMANCE WORK STATEMENT

HORIZON TELECOM SUPPORT

Chillicothe VAMC - FY18

The contractor shall provide all labor, personnel, equipment, tools, materials, supervision and other items necessary to provide maintenance and software support on site for the NEC UM8700 located at the Chillicothe VAMC and as defined in this Performance Work Statement (PWS).

1. WORK TO BE PERFORMED:

Perform adds/moves of extensions in telephone system (programming as required/needed)

Perform cable terminations as needed

Cable testing as needed

General maintenance of the telephone switch and voicemail systems as needed

All non-emergency service for normal malfunctions will be provided within five (5) hours of notification during normal business hours excluding federal holidays

Emergency service will be provided within two (2) hours when originating with switching equipment when preventing the system from processing in and/or out-going calls



Daily system health reports (as applicable for Radiology or Enterprise PACS)

Center-Electronic issue reporting and tracking tool

System Administration Tools and Standardized Administrative Reports (as applicable for Radiology or Enterprise PACS)





All services for this contract must meet manufacturer performance and technical specifications, Federal Regulations, and other specifications that may apply such as National Electric Code (NEC), Life Safety Code (LSC), Joint Commission (JC), and VA Regulations. Also, Contractor must provide the appropriate service documentation at no additional expense



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List of items to be covered by this agreement:

ITEM

SYSTEM ID

DESCRIPTION

QTY

ADDITIONAL ITEMS

INCLUDED OR

COMMENTS

I

UM8700

NEC Switch

I



2.

VHACLLFONUM8700

VoiceMail Server

1





2. SPECIAL WORK REQUIREMENTS:

Hours:



Exercise best effort to provide non-emergency service for normal malfunctions with five (5) hours of notification of the malfunction on business days (M-F 8-5pm) excluding legal holidays.



Exercise best effort to provide emergency service within two (2) hours of notification of malfunctions originating with switching equipment which prevents the system from processing in and/or out-going calls.



Special Instruction: The contractor's representative will schedule all work with the IT Operations and Service Department. The Technical Contact for Chillicothe IT is Derek Betkey at (740) 773-1141 x7907. Contractor shall drop off all service reports to the IT Department detailing the work performed. Failure to drop off service reports may delay contractor payment. All contractor personnel (without exception) must report to the Police Department, Bldg. 18-Dispatch Desk, to sign in and receive a contractor identification badge before any work is performed and return to the same location to sign out and turn-in said badge along with the documented. service report for the service performed.

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Noncontract Charges: The contractor shall not perform any service that will result in additional charges without prior approval from the Contracting Officer.



Property Damage: The contractor shall take all necessary precautions to prevent damage to any government property, and will notify the Contracting Officer immediately if damages occur. The Contracting Officer will authorize the contractor to remedy the situation in one of the following ways: be assessed current replacement costs for damaged property, replace damaged property in a timely manner, or correct the damages with like materials at no additional cost.



Identification, Parking, Smoking, and VA Regulations:



The contractor will need to acquire a badge for each worker, and ensure that the badge be worn in a visible location on the worker at all times while on the premises of the VA property. It is the responsibility of the contractor to park in the appropriate designated parking areas. Information on parking is available from the VA Police. The VA will not invalidate or make reimbursement for parking violations of the contractor under any conditions. Smoking is prohibited inside any buildings at the VA. Possession of weapons is prohibited. Enclosed containers, including tool kits, shall be subject to search. Violations of VA regulations may result in a citation answerable in the United States Dis trict Court.



Documentation: All service documentation must contain:



Date and time of the contractors' arrival on station

Type, model, and serial number(s) of all equipment on which service was performed

Total time of performance period, excluding travel time

Detailed narrative description of reason for service performed to include reported problem and cause of problem (When applicable)

Complete list of parts replaced (When applicable)

Date and time equipment was returned to serviceability.



Infection Control: There is a potential for exposure to blood borne or other infectious material with equipment throughout the hospital. All contractor personnel are cautioned and must use "Universal Precautions" (i.e. hand washing, wearing protective gloves, aprons, and goggles, etc.) as appropriate during the performance of this contract.



Payment: Payment will be made Quarterly, in arrears, and upon receipt of a properly prepared invoice which references the period for which payment is due, the contract number and/or assigned purchase order number. The invoice must include the correct payment address.



Personnel Qualifications: Contractor personnel performing under this contract will be fully qualified and competent for the equipment to be performed

Service Quality: All services provided in this contract must meet manufacturers' performance and technical specifications, Federal Regulations, VA Regulations, and meet the requirements of The Joint Commission and Life safety Code. The contractor shall document all maintenance and provide said documentation to the COR upon completion of each service action.





PERIOD OF PERFORMANCE: The period of service for the base year - Line Item 0001 of this contract shall commence on the date of award and continue for twelve (12) months, unless terminated earlier pursuant to the terms of this contract. This contract also includes four (4) additional twelve (12) month option periods to extend the contract if exercised by the Government.