Patient Appointing Services

Added: Jan 04, 2011 11:49 am Modified: Jan 04, 2011 11:53 amTrack Changes This requirement is for Patient Appointing Services for Various Medical Treatment Facilities (MTFs) CONUS-wide for the Department of Army, Department of Air Force, and Department of Navy. CHCC has awarded a Multiple Award, Indefinite Delivery, Indefinite Quantity, Contract for Non-Personal Services. The contract period of performance will have a base year from 01 December 2010 through 30 November 2011, with four one-year option periods. This requirement will augment the capability of the MTF staff to book health care appointments in the direct care system at MTFs for Military Health System (MHS) eligible beneficiaries. The contractor shall provide all services necessary to make appointments and coordinate appointments with other direct care system facilities as required. The Contractor shall be required to make outgoing appointment calls (i.e., cancellations, reschedule, warm transfer calls to clinics, etc.). The Contractor will not make appointments with non-MTF (i.e. civilian network and/or non-network) providers or enter non-MTF (civilian network or non-network) information into the appointing system. Appointments shall be made following MTF-provided appointing criteria and comply with MHS access to care standards as required by 32 CFR 199.17. Appointments shall be made using only DoD approved standard appointment types, business rules, and appointment detail codes as detailed in the MHS Guide to Access Success. This service includes, but is not limited to, verifying registration information in the appointment system, correcting and, when required, registering beneficiaries prior to making the appointment, making and canceling of patient appointments, and providing performance and management reports on the appointing process for MHS eligible beneficiaries. While the Department of Defense has over 200 MTFs combined, use of a contractual vehicle by the MTFs is voluntary and it is anticipated that 18 MTFs will require services under this requirement. The Contracting Officer is Ms. Dora A. Hernandez, (210) 295-4570, email dora.hernandez@amedd.army.mil. The Contract Specialist is Ms. Yesenia C. Rodriguez, (210) 221-5963, email yesenia.rodriguez1@amedd.army.mil.

Added: Jan 04, 2011 11:49 am This requirement is for Patient Appointing Services for Various Medical Treatment Facilities (MTFs) CONUS-wide for the Department of Army, Department of Air Force, and Department of Navy. CHCC has awarded a Multiple Award, Indefinite Delivery, Indefinite Quantity, Contract for Non-Personal Services. The contract period of performance will have a base year from 01 December 2010 through 30 November 2011, with four one-year option periods. This requirement will augment the capability of the MTF staff to book health care appointments in the direct care system at MTFs for Military Health System (MHS) eligible beneficiaries. The contractor shall provide all services necessary to make appointments and coordinate appointments with other direct care system facilities as required. The Contractor shall be required to make outgoing appointment calls (i.e., cancellations, reschedule, warm transfer calls to clinics, etc.). The Contractor will not make appointments with non-MTF (i.e. civilian network and/or non-network) providers or enter non-MTF (civilian network or non-network) information into the appointing system. Appointments shall be made following MTF-provided appointing criteria and comply with MHS access to care standards as required by 32 CFR 199.17. Appointments shall be made using only DoD approved standard appointment types, business rules, and appointment detail codes as detailed in the MHS Guide to Access Success. This service includes, but is not limited to, verifying registration information in the appointment system, correcting and, when required, registering beneficiaries prior to making the appointment, making and canceling of patient appointments, and providing performance and management reports on the appointing process for MHS eligible beneficiaries. While the Department of Defense has over 200 MTFs combined, use of a contractual vehicle by the MTFs is voluntary and it is anticipated that 18 MTFs will require services under this requirement. The Contracting Officer is Ms. Dora A. Hernandez, (210) 295-4570, email dora.hernandez@amedd.army.mil. The Contract Specialist is Ms. Yesenia C. Rodriguez, (210) 221-5963, email yesenia.rodriguez1@amedd.army.mil.