On-the-Phone Translation Services

The Contractor shall provide over the phone language interpreter services between clinic personnel and patients as well as translation of vital medical documents and forms, as required for the Fort Meade MEDDAC facilities;

Kimbrough Ambulatory Care Center, Fort George G. Meade, Maryland

Barquist US Army Health Clinic, Fort Detrick, Maryland

Andrew Rader US Army Health Clinic at Joint Base-Henderson Hall, Fort Myer, Virginia

Kirk US Army Health Clinic, Aberdeen Proving Ground Maryland

Edgewood Clinic, Gunpowder Maryland.

Dunham US Army Health Clinic, Carlisle Barracks, Pennsylvania

Fillmore Army Health Clinic, New Cumberland, Pennsylvania

Letterkenny Health Clinic, Chambersburg, Pennsylvania.

The services will be of a nature and scope described in the paragraphs below.  The contract employee will work in conjunction with health care providers, professionals, and non-contract personnel.  The Contractor HCP shall provide the non-personal services of a certificated linguist to perform services of the nature and scope described in this Statement of Work (SOW).

The quality of care provided by the Contractor HCP shall be of a quality meeting or exceeding currently recognized national standards as established by the Joint Commission (JC) and Health Insurance Portability & Accountability Act (HIPAA).  Contractor HCP shall give the highest regard to patient dignity and observe the precepts of the American Hospital Association’s Bill of Rights for Patients.  The Contractor HCP shall abide by the Medical Treatment Facility (MTF) rules, regulations and by laws, including Medical Staff By laws, as well as applicable Army regulations governing such things as medical records.