Omnicell Hardware Maintenance - Little Rock VAMC

The Department of Veterans Affairs Veterans Integrated Service Network 16 has published a Special Notice regarding a single-source procurement for hardware maintenance services at the Central Arkansas Veterans Healthcare System. This Notice of Intent (NOI) announces the VA's intention to award a Firm-Fixed Price contract exclusively to Omnicell for preventative maintenance and support services. The procurement covers two SV-IVX Workflow systems and is valued for a one-year performance period from January 1, 2026, through December 31, 2026. The VA determined through market research that Omnicell is the only responsible source capable of providing the required specialized equipment maintenance. This announcement provides interested parties an opportunity to submit relevant information or challenge the sole-source justification before contract award.

Interested contractors must submit their responses to Contracting Officer Bennett W. Smith by 4:30 PM CST on November 17, 2025. Respondents are required to provide information regarding their business size and socio-economic status, and non-OEM contractors must include an authorization letter from Omnicell demonstrating their right to service the equipment. The Statement of Work establishes specific performance standards, including a 95% uptime commitment and defined response times of 30 minutes for phone support and 6 hours for on-site repairs to disabled systems. While this is a sole-source procurement limiting full and open competition, the notice allows any capable entity to respond with information demonstrating alternative sources or to provide evidence relevant to the sole-source determination. This procurement falls under the Electronic and Precision Equipment Repair and Maintenance NAICS category.