Nurse Sensitive Indicators, Patient/Nurse Satisfaction Surveys and Data, ANCC Approved NDNQI Provider

The Department of Veterans Affairs Veterans Health Administration, Veterans Integrated Service Network 20, is soliciting nurse sensitive indicators, patient satisfaction surveys, and nurse satisfaction surveys from an ANCC-approved NDNQI provider, with proposals due September 11, 2026, at 3:00 PM PDT. Amendment 0001 extended the deadline from September 1.

Place of performance is Portland VA Medical Center, Portland, Oregon. The vendor must be pre-approved by ANCC as an NDNQI provider; non-NDNQI providers are ineligible. Core deliverables include evidence-based survey instruments for multiple service lines (inpatient, outpatient, emergency room, ambulatory surgery), electronic and mail distribution, data analysis and transcription within 48 hours of receipt, access to a centralized online portal with real-time data for a minimum of 100 users, quarterly reports with benchmarking to leading health care institutions, quarterly utilization reports, staff training, and unlimited customer service support. The vendor must maintain a vendor-owned nationwide client database including community hospitals, academic medical centers, Magnet-designated institutions, and at least ten VA medical centers. The vendor must demonstrate three years of prior experience conducting similar surveys for VA with response rates exceeding 40%.

The contract period runs October 1, 2026, through September 30, 2027 (base year), with four one-year options extending through September 30, 2031. Total contract value is $24.5 million. This is not a small business set-aside. Award will be made to the lowest-priced, responsive, and responsible offeror meeting qualifications. Payment terms are NET 30 with monthly invoicing in arrears. The NAICS code is 541910, and the PSC code is R410. The contracting officer is Peter Park (Peter.Park2@va.gov).