NTELX Perpetual License, Software Maintenance & Support
Closed Solicitation Posted
- Solicitation number
- FDA-RFQ-75F40125Q00027
- Agency
-
Office of Operations
Food and Drug Administration, Department of Health and Human Services
- Responses due
- Set-aside
- Total Small Business
Opportunity facts
- NAICS code
- 513210 Software Publishers
- Place of performance
- Maryland 20852, United States
- Points of contact
Notice details come from SAM.gov. Updated .
About this opportunity
The Department of Health and Human Services Food and Drug Administration (FDA) is seeking a software maintenance and support contract for the NTELX Perpetual License, specifically for the PREDICT risk-based automated import entry examination system. The solicitation focuses on procuring comprehensive software support services for three primary modules: FDanalyzer, FDfusion, and FDmonitor. Key contract requirements include Level 1 technical support during business hours (9:00-17:00 EST), with potential after-hours support for critical system needs. The evaluation will be conducted using a lowest price technically acceptable (LPTA) approach, with vendors required to provide software maintenance updates and resolve critical software bugs within one business day. The solicitation (FDA-RFQ-75F40125Q00027) has a response deadline of February 17, 2025, at 1:00 PM EST.
This contract opportunity is designated as a total small business set-aside under NAICS code 511210 for software publishers. The period of performance includes a base year from March 1, 2025, to February 28, 2026, with four additional option years available. The place of performance is located in Rockville, MD 20852. While specific award values are not explicitly stated, the contract will be awarded as a firm-fixed-price order. Critical incident response times are specified as 30 minutes during business hours and 1 hour during non-business hours. The procurement covers perpetual license software maintenance and support for the FDA's Office of Operations, with a focus on maintaining and enhancing the functionality of the NTELX software tools used in import entry examination processes.
Notice text
Software Maintenance Support and Upgrades. The Software Maintenance Support includes:
• Level 1 support which is “technical” telephone consultation and error correction services as well as upgrades in the form of enhancements. Services shall be provided during normal business hours, 9:00 – 17:00 Eastern Standard Time (EST). However, given the criticality of this software to FDA’s mission, support outside of normal business hours may be required if operations of the ORA applications is impacted.
• Software maintenance updates are defined as new builds for the current version of the Software that results in a patch, bug fix, updated documentation, and improved performance. Software bugs resulting from any upgrades that impact operations of the ORA applications that utilize this software shall be resolved, and an updated version of the code shall be provided within 1 business day.
• Software upgrades are defined as new releases of all or the component modules which comprise the Software that substantially enhances the functionality of the product and/or results in a change to the release number of the product included in the suite (e.g. the FD analyzer module licensed has a major releases 4.0 release.)
• The vendor will be responsible for providing online or telephone support as needed to PREDICT & Prior Notice application teams in instances where questions or issues with the NTELX tools or integrations arise. In addition, the vendor shall provide support for any potential future upgrades to the NTELX software.
See attachement for complete details.
Files
| File | Type | Posted |
|---|---|---|
| FDA_RFQ_75F40125Q00027.pdf |
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