Notice of Intent to Consolidate Platform One Help Desk Support Services
Closed Special Notice Posted
- Solicitation number
- P1HelpdeskServicesConsolidation
- Agency
-
Air Force
Department of Defense
- Responses due
- Set-aside
- No set-aside
Opportunity facts
- NAICS code
- 541511 Custom Computer Programming Services
- Place of performance
- San Antonio, Texas 78205, United States
Notice details come from SAM.gov. Updated .
About this opportunity
The Department of the Air Force, specifically the AFLCMC/HNCK Platform One contracting office, has issued a Special Notice announcing its intent to consolidate and bundle helpdesk support services requirements in accordance with FAR provisions. This notice, posted on April 8, 2026, indicates the Air Force's plan to solicit offers for a non-personnel services contract to provide comprehensive Help Desk Support Services for Platform One. The consolidation involves combining two existing Basic Ordering Agreement (BOA) orders into a single acquisition, which the government has determined to be necessary, justified, and in its best interest. This Special Notice falls under the Custom Computer Programming Services category (NAICS 541511) and is classified as IT and Telecom Business Application/Application Development Support Services (PSC DA01). The contracting office has conducted market research to support this consolidation approach and is preparing to release a formal solicitation.
Contractors interested in pursuing this opportunity must submit proposals by the May 8, 2026 deadline. The successful contractor will be responsible for providing all personnel, equipment, supplies, transportation, tools, materials, supervision, and other necessary items to deliver comprehensive helpdesk support services. Key service requirements include organizing and prioritizing help desk tickets using Platform One-approved collaboration tools such as JIRA, delivering automated email status updates to users, tracking issue progression from initiation to resolution, and coordinating with Platform One internal teams and commercial vendors to ensure timely corrective actions. While the notice does not specify explicit eligibility restrictions or set-asides, contractors should be prepared to demonstrate capability in delivering professional IT support services and experience with similar helpdesk operations. No specific small business set-aside is identified for this consolidated procurement, making it available to all qualified contractors meeting the technical and administrative requirements.
Notice text
Notice of Intent to Consolidate Platform One Help Desk Support Services
Introduction: This is a notice of intent to consolidate/bundle requirements iaw FAR Overhaul 7.107-3 Notifications. The AFLCMC/HNCK Platform One (P1) contracting office plans to solicit an offer for a non-personnel services contract to provide Helpdesk Support Services for Platform One. The contractor shall provide all personnel, equipment, supplies, transportation, tools, materials, supervision, and other items necessary to perform helpdesk support. The acquisition team will seek a solution for
Scope: Platform One Contracting Office is seeking helpdesk support services. These helpdesk support services extend a comprehensive suite of services geared towards enhancing user support within Platform One. This includes providing dedicated Help-Desk support aimed at effectively addressing and resolving user inquiries and issues. A key functionality of Platform One Help Desk is the efficient organization, prioritization, and delegation of help desk tickets using Platform One-approved collaboration tools (i.e., JIRA) ensuring user issues are systematically managed with clarity and urgency. Further enhancing user experience, Platform One Help Desk delivers automated email updates, keeping users informed about the status of their issues. The system meticulously tracks the progression of issues from initiation to resolution, thereby ensuring a transparent and accountable support process. Additionally, Platform One Help Desk coordinates seamlessly with Platform One internal teams and commercial vendors, facilitating the timely completion of corrective actions by the contractor in accordance with this procurement requirement.
The contracting office has conducted market research that demonstrates the consolidation of two (2) existing Basic Ordering Agreement (BOA) orders to be necessary, justified and in the best interest of the government. The two (2) BOA orders that will be consolidated are:
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The government intends to solicit and negotiate with the vendor that provides the most technically capable solution under the current Commercial Solutions Opening (CSO) on Platform One Solutions Marketplace (P1SM) in accordance with 10 U.S.C. 3458 and DFARS 212.70. The resultant contract will consist of a one-year base period and four (4) one-year option periods.
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