NMUSA Visitor Services
Closed Special Notice Posted
- Solicitation number
- PANDTA-25-P-0000-003624
- Agency
- Department of the Army Department of Defense
- Responses due
- Set-aside
- No set-aside
Opportunity facts
- NAICS code
- 541611 Administrative Management and General Management Consulting Services
- PSC
- R699 Support- Administrative: Other
- Place of performance
- Fort Belvoir, Virginia 22060, United States
- Points of contact
-
- Stephanie Pajot stephanie.a.pajot.civ@army.mil (571) 588-1530
Notice details come from SAM.gov. Updated .
About this opportunity
The Army Contracting Command - Detroit Arsenal (ACC-DTA) has released a Request for Information (RFI) for visitor services at the National Museum of the United States Army (NMUSA). This RFI is designed to identify potential contractors capable of providing comprehensive visitor and customer service support. The opportunity is structured as a Firm Fixed Price (FFP) service contract with a 6-month base period and four potential one-year option periods. The contract will cover visitor services operations at the museum, which operates 364 days per year and receives between 275,000-375,000 annual visitors. The RFI is specifically focused on identifying sources that can meet the detailed performance requirements outlined in the draft Performance Work Statement.
The primary objective of this RFI is to gather information from potential contractors about their capabilities to staff and manage visitor services at NMUSA. Contractors must be prepared to provide one Program Manager, one Senior Visitor Services Support Specialist, and four Visitor Services Support Specialists with specific qualifications, including a bachelor's degree and at least three years of museum or customer service experience. Key requirements include daily visitor complaint logging, coordinating with museum staff, and supporting various museum functions such as welcome desk operations, group reservations, and event management. The RFI closes on February 17, 2025, at 5:00 PM EST, with electronic responses to be submitted to Stephanie Pajot. Importantly, this is strictly an informational request, and no contract award will be made directly from this RFI. Potential contractors will need to demonstrate expertise in multiple service categories and be prepared to work flexible schedules to support the museum's operational needs.
Notice text
3 versions
Update #3 · Latest ·
Army Contracting Command - Detroit Arsenal (ACC-DTA) is releasing this Request for Information (RFI) to identify prospective sources capable of providing visitor services in accordance with (IAW) the NMUSA Visitor Services Performance Work Statement (PWS). This request is for a Firm Fixed Price (FFP) service contract.
Please see the attached DRAFT PWS for futher details. Please note this a draft and we expect changes to be made.
Please note all questions are due by 10 February 2025 at 5:00 PM EST and all answers will be posted no later than 13 February at 5:00 PM EST.
Amended: Please see the attached NMUSA Visitor Services Vendor Q&A.
Amended: The RFI shall now close on Tuesday, February 18, 2025 at 5:00 PM EST.
Interested offerors are asked to provide responses electronically to Stephanie Pajot, Contract Specialist, at stephanie.a.pajot.civ@army.mil.
Please note: This is not a Request for Proposal (RFP). This is strictly for informational purposes for the Government and no award will be made from this RFI. We appreciate any information that is given in response to this RFI.
Question: Could you please identify the current vendor/contract # for these services or advise if this requirement is new?
Answer: This is a re-compete. Contract # W56HZV-20-A-L010. The vendor is Trust Consulting Services, Inc.
Amended: Market Survey Responses requested from interested vendors:
1. Company Name, Location, CAGE Code, and SAM UEI.
2. Describe any current or prior contract efforts with the U.S. Army, other military organizations, or the Federal Government related to visitor services efforts. Please provide up to three (3) examples of your firm's experience as a prime contractor for Government contracts involving visitor services, include the contract number and a brief title.
Update #2 ·
Army Contracting Command - Detroit Arsenal (ACC-DTA) is releasing this Request for Information (RFI) to identify prospective sources capable of providing visitor services in accordance with (IAW) the NMUSA Visitor Services Performance Work Statement (PWS). This request is for a Firm Fixed Price (FFP) service contract.
Please see the attached DRAFT PWS for futher details. Please note this a draft and we expect changes to be made.
Please note all questions are due by 10 February 2025 at 5:00 PM EST and all answers will be posted no later than 13 February at 5:00 PM EST.
The RFI shall close on Monday, February 17, 2025 at 5:00 PM EST.
Interested offerors are asked to provide responses electronically to Stephanie Pajot, Contract Specialist, at stephanie.a.pajot.civ@army.mil.
Please note: This is not a Request for Proposal (RFP). This is strictly for informational purposes for the Government and no award will be made from this RFI. We appreciate any information that is given in response to this RFI.
Question: Could you please identify the current vendor/contract # for these services or advise if this requirement is new?
Answer: This is a re-compete. Contract # W56HZV-20-A-L010. The vendor is Trust Consulting Services, Inc.
Update #1 ·
Army Contracting Command - Detroit Arsenal (ACC-DTA) is releasing this Request for Information (RFI) to identify prospective sources capable of providing visitor services in accordance with (IAW) the NMUSA Visitor Services Performance Work Statement (PWS). This request is for a Firm Fixed Price (FFP) service contract.
Please see the attached DRAFT PWS for futher details. Please note this a draft and we expect changes to be made.
The RFI shall close on Monday, February 17, 2025 at 5:00 PM EST.
Interested offerors are asked to provide responses electronically to Stephanie Pajot, Contract Specialist, at stephanie.a.pajot.civ@army.mil.
Please note: This is not a Request for Proposal (RFP). This is strictly for informational purposes for the Government and no award will be made from this RFI. We appreciate any information that is given in response to this RFI.
Attachments
| File | Type | Posted |
|---|---|---|
| NMUSA Visitor Services RFI QA_12FEB25.docx | DOCX document | |
| DRAFT VS PWS_05FEB25.docx | DOCX document |
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