Networks Operations Center (NOC) Network(s) Management Support Services
Closed Pre-Solicitation Posted
- Solicitation number
- CBPNOC
- Agency
- Customs and Border Protection Department of Homeland Security
- Responses due
- Set-aside
- No set-aside
Opportunity facts
- NAICS code
- 541512 Computer Systems Design Services
- Place of performance
- Ashburn, Virginia, United States
- Points of contact
-
- Monica Watts monica.y.watts@cbp.dhs.gov (202) 344-2938
Notice details come from SAM.gov. Updated .
About this opportunity
The Department of Homeland Security, Customs and Border Protection (CBP) is seeking Network(s) Management Support Services for its Networks Operations Center (NOC). Specifically, CBP is requesting information from contractors on their capability to provide 24x7x365 network management support services, including real-time incident monitoring, predictive analysis, incident resolution, and automated processes across CBP's complex network infrastructure of over 14,000 devices. The key requirements include Event Management, Incident Management, Problem Management, Application Management, Information Systems Security Officer (ISSO) support, and Program Management. The agency is particularly interested in contractors' past experience providing similar support to other large federal agencies, improving customer self-service, modernizing NOC operations, and automating network analysis and issue remediation. Responses to this Request for Information (RFI) are due by November 29, 2024 and will be used by CBP for acquisition planning and market research purposes only.
This opportunity is not set-aside for any specific business size or socioeconomic status. The agency has not disclosed potential incumbent contractors or award values, but the work will be performed at government facilities in Virginia and Florida. The NAICS code is 541512 - Computer Systems Design Services, and the PSC code is DG01-P - IT And Telecom - Network Support Services (Labor).
Notice text
Request for Information and Sources Sought
Office of Information & Technology (OIT)
Networks Operations Center (NOC) Network(s) Management Support Services
Purpose:
This public posting is for informational, planning, and market research purposes only and constitutes a Request for Information (RFI) and a Sources Sought Request (SSR) only for United States, Department of Homeland Security (DHS), Customs and Border Protection (CBP). This announcement does not constitute a commitment, implied or otherwise that a solicitation or procurement will be issued. This is not a solicitation, Request for Proposal (RFP), or Invitation for Bids (IFB). No reimbursement will be made for any costs associated with providing information in response to this announcement or any follow-up information requests.
All information received resulting from this RFI will be used by CBP for acquisition planning and market research purposes only. However, your response may be releasable to the public under the Freedom of information Act (FOIA), 5 U.S.C. 552, and the DHS FOIA regulation, 6 C.F.R. Chapter 1 and Part 5. If you wish CBP to consider any portion of your response as "confidential commercial information", you should clearly mark the portion as "confidential commercial information". The procedures for identifying "confidential commercial information" are set forth in the DHS FOIA regulation cited above and are available on the DHS website: http://www.dhs.gov/xfoia/editorial0579.shtm. CBP, at its discretion, may request respondents to this RFI to meet with CBP program and contracting officials and to elaborate on information in their written response. Respondents to this RFI will not be notified of any results derived from a review of the information provided. All information contained in this RFI is preliminary and is subject to revision and is not binding on the Government.
The purpose of this public posting is to give contractors the opportunity to provide information regarding their capability to provide Network(s) support services.
Please see the attachments for additional information.
Attachments
| File | Type | Posted |
|---|---|---|
| Sample Price Format NOC NMSS - For Industry feedback.xlsx | XLSX spreadsheet | |
| RFI - NOC Network Management Support Services Revised.docx | DOCX document | |
| Draft NOC NMSS PWS for Initial RFI release 11_06_2024.docx | DOCX document |
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