NCA Customer Satisfaction Surveys 2026
Closed Solicitation Posted
- Solicitation number
- 432-923
- Agency
-
Government Publishing Office
- Responses due
- Set-aside
- No set-aside
Opportunity facts
- NAICS code
- 323111 Commercial Printing (except Screen and Books)
- Place of performance
- Washington, District of Columbia, United States
- Points of contact
Notice details come from SAM.gov. Updated .
About this opportunity
The Department of Veterans Affairs, through the U.S. Government Publishing Office, is seeking a contractor to conduct comprehensive customer satisfaction surveys for the National Cemetery Administration in 2026. The procurement involves printing and mailing approximately 279,462 survey materials across two independent cohorts, each consisting of four waves of mailings targeting four distinct recipient types: National Cemeteries, State and Tribal Veterans Cemeteries, Memorial Products Service, and Funeral Directors. All materials must be produced in both English and Spanish versions and include cover letters, survey booklets, outbound and inbound envelopes, reminder postcards, and thank you postcards. Contractors must meet stringent security requirements including a security control plan, NCOA address processing, and USPS Full Service Intelligent Mail tracking, along with strict printing specifications for paper types, color requirements, and variable data placement. This Invitation for Bid will be opened virtually on August 29, 2025, at 11am Eastern Time, with electronic bid submissions required via email by that same deadline.
This solicitation does not utilize any set-aside designation and is open to all qualified contractors. The contract will require performance from October 2025 through March 2026, with specific mailing dates scheduled for each cohort and wave throughout this period. The work is classified under NAICS code 323111 (Commercial Printing except Screen and Books) and falls under PSC category T011 for printing and binding services. Contractors must demonstrate Quality Level 3 capabilities for multiple items and sizes, submit pre-production samples, and comply with detailed quality assurance standards. The place of performance is Washington, DC, though the solicitation documents do not specify award values, identify potential incumbents, or provide budget ranges for this printing and mailing services contract.
Notice text
Approx. 279,462 total pieces consisting of two (2) independent Cohorts, each with four (4) waves of mailings.
-FIRST MAILING (COHORT 1) includes mailings for 3 recipient types in 2 versions (English and Spanish).
-SECOND MAILING (COHORT 2) includes mailings for 4 recipient types in 2 versions (English and Spanish).
Quality Level 3
Multiple items, multiple sizes.
Files
| File | Type | Posted |
|---|---|---|
| 432923.zip | ZIP file | |
| 432923.pdf |
Similar open opportunities
| Opportunity | Agency | Set-aside | Responses due |
|---|---|---|---|
| Vet Center Outreach Material | Government Publishing Office | No set-aside | |
| L099--On-Site Inscription Services at Quantico and Culpeper NCs - MPS | National Cemetery Administration | Total Small Business |
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