National Defense University SALESFORCE PRODUCTION SUPPORT, ADMIN AND SUPPORT SERVICES
Closed Solicitation Posted
- Solicitation number
- N0018926RD014
- Agency
-
Naval Supply Systems Command
Department of the Navy, Department of Defense
- Responses due
- Set-aside
- No set-aside
Opportunity facts
- NAICS code
- 541519 Other Computer Related Services
- Place of performance
- National Defense UNIVERSITY300 5TH Ave Se Bldg 62 Room 210, Fort Lesley J Mcnairwashington, DC 20319UNITED States 20319
- Points of contact
Notice details come from SAM.gov. Updated .
About this opportunity
The Department of the Navy Naval Supply Systems Command seeks production support and sustainment services for its Salesforce-based Student Information System (NDU Connect) built on the Educational Data Architecture framework within AWS GovCloud Plus IL4, with proposals due May 16, 2026.
Place of performance is Washington, DC. The contract covers a two-year period during which NDU plans to deploy additional SIS capabilities and business support features. The contractor shall provide full-scope Salesforce and DocuSign support including system administration, release and deployment management using Azure DevOps, Tier 2 and 3 end-user support, problem and incident management, and security management. The NAICS code is 541519, Other Computer Related Services, and the PSC is DF01, IT and Telecom—IT Management Support Services (Labor). No set-aside applies.
Notice text
The purpose of the contract is to establish production support and sustainment services of its existing Student Information System (SIS); referred to as NDU Connect, that built in Salesforce using the Educational Data Architecture (EDA) framework residing within an AWS GovCloud Plus IL4 environment. NDU aims to deploy additional SIS capabilities and business support features within the next 2 years. The contractor shall provide services and expertise to support, enhance, fix, and sustain existing deployed NDU Connect capabilities. The Contractor shall be able to provide the full scope of Salesforce and DocuSign support activities to include system/Salesforce/DocuSign administration, release and deployment management support using Azure DevOps, problem and incident management, Tiers 2 and 3 support for end user issues and troubleshooting and security management.
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