Multi-Channel Information Collection Tool Software
Closed Pre-Solicitation Posted
- Solicitation number
- 12314419R0011
- Agency
-
Office of Procurement and Property Management
Department of Agriculture
- Responses due
- Set-aside
- No set-aside
Opportunity facts
- NAICS code
- 541519 Other Computer Related Services
- PSC
- Not on record
- Place of performance
- U.S. Department of Agriculture 1400 Independence Ave., S.W. Washington, DC 20250 Washington, District of Columbia 20250, United States
Notice details come from SAM.gov. Updated .
Notice text
The Office of Customer Experience is seeking sources for an information collection and listening solution to enable USDA to systematically collect and analyze qualitative and quantitative data on customer/employee expectations, preferences, aversion, behaviors and sentiment analysis when interacting with the Department through multiple channels, including surveys, website analytics, social media, mail and contact/call centers. The platform must be encapsulated and able to perform all functions verbalized in Addendum A without the requirement of supplemental or additional platforms and/or software.
Please indicate if you provide these services, or proposed product on a GSA contracting vehicle.
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Files
| File | Type | Posted |
|---|---|---|
| Source_sought_Multi-Channel_Information_Collection_Tool_Software(CX).docx | DOCX document |
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