Monacan Health Center VOIP Phone System

The Indian Health Service (IHS) is seeking a vendor to provide a comprehensive Voice over IP (VoIP) phone system for the Monacan Health Center located in Madison Heights, Virginia. The solicitation requires a complete telecommunications solution including 36 IP phone sets, 7 receptionist phone sets with expansion modules, 48 VOIP software licenses, and 3 IP conference phones, along with necessary network equipment and hardware. The contract will cover delivery, installation, programming, and ongoing maintenance for a base year with four additional 12-month option years. Evaluation criteria will be weighted with price as the primary factor, followed by technical capability and past performance, with technical and past performance combined equal to the price when evaluated. Responses to the solicitation (RFQ 285-25-RFQ-0011) are due by January 13, 2025, at 5:00 PM CST, with the contract anticipated to begin shortly thereafter.

The procurement is specifically set aside for Indian Small Business Economic Enterprises under NAICS code 334210, with a size standard of 1,250 employees. The total system must integrate with the health center's existing infrastructure, including the building's PA system, and provide advanced features such as call routing, voicemail, and auto-attendant capabilities. Technical requirements include two ethernet lines (one for phones, one for network management), specific licensing for network switches, and compatibility with existing systems. The project will be implemented at the Monacan Health Center's facility at 3761 S. Amherst Highway in Madison Heights, VA, with a comprehensive system that includes analog ports for fax lines and extensive network configuration. Vendors must be registered in the System for Award Management (SAM) and maintain Indian Economic Enterprise eligibility throughout the solicitation, award, and contract performance periods.