Military OneSource - Synopsis
Closed Pre-Solicitation Posted
- Solicitation number
- 47QFCA23R0053-Synopsis
- Agency
-
Assisted Acquisition Services FEDSIM
Assisted Acquisition Services, General Services Administration
- Responses due
- Set-aside
- No set-aside
Opportunity facts
- NAICS code
- 624190 Other Individual and Family Services
- PSC
- G099 Social- Other
Notice details come from SAM.gov. Updated .
About this opportunity
This procurement is for support of the Military OneSource Program, which provides information, referrals, and counseling services to over 4.7 million military members and their families worldwide through various platforms available 24/7. The General Services Administration Federal Acquisition Service Assisted Acquisition Services Federal Systems Integration and Management Center seeks these services through a combination of contract types. The contract will have a one-year base period and four one-year options evaluated on technical approach and price. Questions are due by October 25, 2023.
No set-aside will be used. The NAICS code is 624190 for other individual and family services and PSC code is G099 for other social services. The incumbent contractor provides these services under the current contract. The contract will be a combination of firm-fixed-price, fixed-unit-price, time-and-materials, and labor-hour CLINs over the five-year period to support over 4.7 million participants annually through program management, call center operations, IT management, counseling, coaching, outreach, and other listed tasks.
Notice text
This acquisition is in support of the Military OneSource Program for military members and their families, similar to a commercial Employee Assistance Program (EAP). This program provides members of the Armed Forces and their families, about 4.7 million persons or “participants” at locations worldwide, with a broad array of information and referrals to both military and civilian resources as well as counseling services. Through one centralized source, the services provided by Military OneSource are available 24 hours a day, seven days a week (24/7), via the Internet, telephone (i.e., 800 number and collect calls), electronic mail (e-mail), postal mail, secure real-time messaging (i.e., chat), Artificial Intelligence (AI) chatbot, and, if requested, face-to-face counseling. This is a dynamic environment encompassing comprehensive support systems related to military members and their families.
The NAICS Code for this effort is 624190 - Other Individual and Family Services. The Product Service Code (PSC) is G099- Other Social Services. This contract will have a one-year base period and four, one-year option periods.
This contract will be a combination of Firm-Fixed Price (FFP), Firm-Fixed Unit Price (FFUP), Time and Materials (T&M) and Labor Hour (LH) Contract Line-Item Numbers (CLINs). The following is a list of tasks under these CLINs:
- Program Management
- Call Center Operations and Support
- IT OPS Management
- Counseling and Coaching
- Situational/Problem Solving Counseling: In-Person
- Situational/Problem Solving Counseling: Telephonic/Online
- Health and Wellness Coaching: Telephonic/Online
- Financial Counseling: In-Person
- Financial Counseling: Telephonic/Online (includes Tax Consultations)
- Additional Counseling and Coaching
- Situational/Problem Solving Counseling: In-Person
- Situational/Problem Solving Counseling: Telephonic/Online
- Health and Wellness Coaching: Telephonic/Online
- Financial Counseling: In-Person
- Financial Counseling: Telephonic/Online (includes Tax Consultations)
- Strategic Outreach
- Strategic Outreach Labor
- Strategic Outreach Long-Distance Travel (Travel to support Strategic Outreach efforts)
- Strategic Outreach ODCs
- Field Consultant Program
- Program Study and Evaluation Support Labor
- OCONUS Travel ODC
- Childcare Support
- OurRelationship Licenses and Maintenance Fees
- OurRelationship Registration and Management Support
- OurRelationship Couples Coaching
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