Tyndall AFB Military and Family Readiness Center Front Desk representative
Closed Solicitation Posted
- Solicitation number
- FA481925Q0019
- Agency
-
Air Combat Command
Air Force, Department of Defense
- Responses due
- Set-aside
- HUBZone
Opportunity facts
- NAICS code
- 561110 Office Administrative Services
- PSC
- R699 Support- Administrative: Other
- Place of performance
- Tyndall AFB, Florida 32403, United States
Notice details come from SAM.gov. Updated .
About this opportunity
The Department of the Air Force Air Combat Command is seeking a Military and Family Readiness Center Front Desk Customer Service Representative for Tyndall Air Force Base through a competitive solicitation. The contract requires one full-time personnel to provide high-quality customer service, intake, and referral services for military members, civilian employees, retirees, and family members. Qualified candidates must have at least two years of customer service experience, proficiency in Microsoft Office, ability to type 40 WPM, and strong interpersonal skills. The solicitation (FA481925Q0019) requires a two-volume quote submission, including a completed SF 1449 with pricing and a 20-page technical volume, with offers due by May 12, 2025 at 1:00 PM CST. Vendors must be registered in the System for Award Management (SAM) and demonstrate understanding of the Performance Work Statement.
The contract is designated as a 100% Small Business set-aside with a specific HUBZone classification, targeting Women-Owned Small Business (WOSB) participants. The contract will cover front desk customer service support for 5 consecutive 12-month periods from July 18, 2025 to July 17, 2030, with a firm fixed price arrangement. Work will be performed at Building 662 in Tyndall AFB, Florida, with standard working hours from 7:30 A.M. to 4:30 P.M. Monday through Friday, excluding federal holidays. The wage determination (WD 2015-4559 Rev 28) establishes minimum wage rates, with a base rate of $17.75 per hour under Executive Order 14026. Contractors must comply with government security, privacy, and training requirements, including mandatory anti-terrorism and cybersecurity training, and will be responsible for tracking services in the AFFIRST database and supporting various M&FRC programs.
Notice text
See the attached SF 1449- Solicitation/Contract Form
Statement of Work (SOW)
WD 2015-4559 Rev 28 12.23.24
The contractor shall provide Military and Family Readiness Front Desk Customer Service.
Files
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