Microsoft Unified Support Services

The United States Senate is seeking a renewal of Microsoft Unified Support Services through a Request for Quotation (RFQ) issued by the Senate Sergeant at Arms. The solicitation covers comprehensive Microsoft support services, including unified support coverage, SDM/CSAM support, proactive credits, and optional cyber security incident response and service delivery management. Quotes must be submitted electronically by December 10, 2024, at 3:00 PM EST to Acquisitions@saa.senate.gov, with evaluation conducted on a Lowest Price Technically Acceptable basis. Offerors must have active SAM registration, provide a DUNS/UEI number, and be prepared to submit pricing through open market channels or via NASA SEWP, GSA Schedule, or other GWAC contracts. Vendors must also provide a signed pricing table in Excel format and comply with Section 208 of the Legislative Branch Appropriations Act 2020, which includes restrictions on telecommunications equipment.

The contract will be performed in Washington, DC, and covers a base period from January 21, 2025, to January 20, 2026, with potential option years extending through January 20, 2030. There are no specific set-aside designations for this procurement, and the solicitation does not mention the incumbent contractor. The pricing structure includes firm-fixed prices for various support services, with quantities including one unified support coverage package, 500 proactive credits, and optional hourly rates for cyber security incident response and service delivery management. Foreign distributors and products are expressly prohibited from participation. The total contract value is not explicitly stated, but vendors must provide detailed pricing across multiple performance periods and line items. Strict compliance is required with Senate Procurement Regulations, including detailed data protection, security, and administrative requirements outlined in the attached purchase order clauses.