Microsoft Unified Support

The Federal Mediation and Conciliation Service (FMCS) is soliciting quotes for Microsoft Services Premier Support through an authorized premier support partner via a firm fixed-price purchase order. Prospective vendors must be authorized Microsoft resellers or Unified Support partners and are required to submit a completed Vendor Quote Sheet along with verification of their Microsoft authorization status, such as a Microsoft Partner Center confirmation or authorization letter. The award will be made to the lowest-priced, technically acceptable quoter based on the evaluation criteria established in the solicitation. Key submission deadlines include January 10, 2026, at 3:00 PM EDT for any questions directed to Bronson Madero at bmadero@fmcs.gov, and January 14, 2026, at 3:00 PM EDT for quote submissions. The procurement incorporates standard Federal Acquisition Regulation provisions and clauses addressing telecommunications equipment, supply chain security, and other federal contracting requirements.

This solicitation is a 100% Women-Owned Small Business set-aside with a NAICS code of 541519 (Other Computer Related Services) and a small business standard of $34.0 million. No incumbent contractor or current service provider is identified in the available documentation. The Vendor Quote Sheet identifies three primary service components: Unified Coverage Services including success management, problem resolution support, advisory services, and on-demand education; 300 units of Proactive Credits; and a Flex Allowance credit, though specific pricing and award values are not disclosed in the solicitation materials. Performance will take place in Washington, DC 20024, and the quote sheet currently reflects a total value of $0.00, indicating that pricing will be determined through the competitive quotation process.