JB CHS Base Telecommunications Systems Operations and Maintenance (BTS O&M) Services

Combined Synopsis/Solicitation for Commercial Items

Joint Base Charleston (JB CHS) Base Telecommunications Systems Operations and Maintenance (BTS O&M) Services

RFQ – FA441826Q0053   

Amendment 02
The purpose of this amendment is to:

1. Extend the solicitation close date to 12 Aug 2026 at 12:00 PM EDT.
2. Incorporate Atch 01 – BTS OM PWS, Version 3, 05 Aug 2026
   1. Changes have been made to the following Sections: 5.10.2 Key Personnel List 5.10.3.1, Avaya Partnership and Certification, 5.10.3.2 CompTIA Security+ Certification, and 6.1 Contractor Personnel Security Clearance.
3. Incorporate Atch 12 – Questions and Answers, Version 2, 05 Aug 2026
   1. Changes have been made to the following Answers: 31, 33, 87.
4. Incorporate Atch 04 – Provisions and Clauses, Version 3, 05 Aug 2026
   1. Changes have been made to RFO Provision 52.212-1 and 52.212-2.
5. Update paragraphs (vi) and (vii) 1 and 2 of this combined synopsis solicitation document. Note: Changes made in this description remove outdated information and new information is in "bold". To see the history of changes made to the official document see the Combined Solicitation Document Amendment 02 attached. 

NOTE: The Key Personnel List is no longer due at quote submission. It is now due 10 calendar days prior to contract start date.

New additions are highlighted in green and deletions are struck through unless otherwise stated.

All other terms and conditions remain the same.

_________________________________________________________________________

Amendment 01

The purpose of this amendment is to:

1. Incorporate Atch 01 – BTS OM PWS, Version 2, 04 Aug 2026
   1. Changes have been made to the following Sections: 3.10.8.1 Global Positioning System (GPS) Service, 5.10.3.1 Avaya Partnership and Certification, 5.10.2 Key Personnel List, 5.10.3.2 CompTIA Security+ Certification, 5.10.3.3 Quality Management Certifications, 5.10.3.4. Building Industry Consulting Services International (BICSI) Certification, B.2.4 JB CHS – NAAF DCO
2. Incorporate Atch 12 – Questions and Answers
3. Incorporate Atch 03 – PID List, 04 Aug 2026
   1. Changes have been made to the “Purchase and Install” tab, items 1176-1185. Deletions are highlighted in red and struck through. Additions are highlighted in green.
4. Incorporate Atch 04 – Provisions and Clauses, Version 2, 04 Aug 2026
   1. Changes have been made to RFO Provision 52.212-1 and 52.212-2.
5. Update paragraphs (vii)1 and 2 of this combined synopsis solicitation document. Note: Changes made in this description remove outdated information and new information is in "bold". To see the history of changes made to the official document see the Combined Solicitation Document Amendment 01 attached. 
6. Notify interested vendors that the question and answering period for the combined solicitation is now closed.

Note: Additions are highlighted in yellow and deletions are struck through unless otherwise stated.

All other terms and conditions remain the same. _________________________________________________________________________

(i) This is a combined synopsis/solicitation for commercial products or commercial services prepared in accordance with RFO part 12. This announcement constitutes the only solicitation. Offers are being requested and a separate written solicitation will not be issued.

Solicitation number FA441826Q0053 is issued as a Request for Quotation (RFQ) for Joint Base Charleston (JB CHS) Base Telecommunications Systems Operations and Maintenance (BTS O&M) Services.

This acquisition is 100% small business set-aside. The applicable Product Service Code is DG01 - IT and Telecom - Network Support Services (Labor) and NAICS code is 517111 - Wired Telecommunications Carriers for this acquisition. The size standard for the appliable NAICS is 1,500 employees.

This solicitation incorporates provisions and clauses by reference. The full text of provisions and clauses may be accessed electronically at www.acquisition.gov and selecting FAR Overhaul.

This is not a Defense Priorities and Allocations System (DPAS) rated acquisition.

(ii) A list of line-item number(s) and items, quantities, and units of measure (including option(s)). See attached RFQ pricing sheet, Atch 02 and Product Identifier List (PID), Atch 03.

(iii) The contractor shall provide all labor, supervision, materials, consumables, tools, equipment, transportation, and other items or services necessary to provide full O&M services to the JB CHS BTS and deliver highly reliable wired telecommunications, networked voice, video, and data services. Full O&M includes system administration, sustainment, and database management, through maintenance and repair, Trouble Tickets, Work Orders, technical solutions, and special projects.

The contractor is responsible for operating and maintaining the following BTS components: the Telephone Switch System, Voice over Internet Protocol (VoIP) equipment, Media Gateways, Inside Plant (ISP) and Outside Plant (OSP) infrastructure, Primary Rate Interface (PRI) and Session Initiation Protocol (SIP) trunks, the Telecommunication Management System (TMS), Call Accounting System (CAS), Voice Mail, Voice Protection System (VPS), Global Positioning Services (GPS), along with equipment integrated into auxiliary radio, wireless, and paging networks, CIPS/CVC, copper and fiber infrastructure, and all equipment listed in Appendix B of the Performance Work Statement (Atch 01). Services shall be performed in accordance with (IAW) the PWS, Original Equipment Manufacturer (OEM) specifications, Department of Defense (DoD) directives, US Air Force (AF) policies, and applicable laws.

The contractor shall be certified as an "Authorized Business Partner" of Avaya Government Solutions Inc and qualified to provide “Switch Maintenance Support Services" and authorized as a reseller of Avaya Government Solutions maintenance, repair service, repair parts/spare parts. The contractor must also hold a current ISO 9001, ISO/IEC 20000, or CMMI Level 2 (or higher) appraisal.

All contractor personnel shall hold at minimum a valid U.S. Tier 3 Security Clearance.

(iv) This acquisition shall be F.O.B Destination. The place of performance is Joint Base Charleston – Air Base, Naval Weapons Stations, and North Auxiliary Airfield, SC.  The period of performance is one base year and four (4) one-year option periods (01 Oct 2026 – 30 Sep 2031).

(v) See Attachment 04 for a list of solicitation provisions and contract clauses that apply to the acquisition.

(vi) Offers in response to this acquisition are due 12 August 2026 at 12:00 PM EDT and must be submitted electronically by email to Madison Nerenberg, Contract Specialist, madison.nerenberg@us.af.mil and Taylor McDaniel, Contracting Officer, at taylor.mcdaniel.1@us.af.mil.

(vii) Any other additional information required by 5.101(c):

1. RFO Provision 52.212-1, Instructions to Offerors - Commercial Products and Commercial Services applies to this acquisition and the following addendum applies. At a minimum, the offeror shall:

1. Submit a completed copy of Atch 02, RFQ Fill-in Sheet and Atch 03, Product Identification (PID) List. For the RFQ Fill-in, offerors shall submit pricing for CLINs X001 (highlighted in yellow) and leave pricing for CLINs X002 blank. For the PID List, offerors shall quote pricing for all cells highlighted yellow. Ensure all four (4) tabs of the PID List excel are completed;
2. Submit a Mission-Essential Services Plan IAW PWS Section 5.14;
3. *Note: Key Personnel List is no longer required at quote submission. However, successful offerors are required to submit the list 10 calendar days prior to contract start date in accordance with PWS Section 5.10.2 and 5.10.3.
4. Submit proof of "Authorized Business Partner" of Avaya Federal Solutions  and qualification/authorization to provide “Switch Maintenance Support Services" as a reseller of Avaya Federal Solutions maintenance, repair service, repair parts/spare parts;
5. Submit proof of ISO 9001:2000 or ISO 9001:2008 or ISO/IEC 20000 or CMMI Development Level 2 (or higher) appraisal;
6. *Note: Proof of BICSI or alternative factory certification is no longer required at quote submission. However, successful offerors are required to obtain the certifications for the applicable employees within the timeframes listed in PWS Section 5.10.3.4.
7. *Note: Offerors are still required to complete the DD 254. All personnel must obtain the Tier 3 Clearance within 180 days of the contract start date.
8. Offerors must acknowledge and confirm the ability to meet the tiered response timelines for Emergency, Priority, or Routine Trouble Tickets and Work Orders.
9. Submit completed copy of Atch 05 - BTS_DD0254.
10. Submit three (3) relevant past performance references with contact information for services performed in the past three (3) years. Furnish the following information for each past performance contract listed:
    1. Company
    2. Service- Relevant to this acquisition
    3. Contracting Agency/Customer
    4. Contract Number
    5. Contract Dollar Value (Specify Annual and Total Value)
    6. Period of Performance
    7. Verified, up-to-date name, email address, telephone number of the Contracting Officer or Contracting Officer Representative.
    8. Comments regarding compliance with contract terms and conditions
11. A non-mandatory site visit will be held at Joint Base Charleston, SC 0900 AM EDT on Wednesday 29 Jul 2026. All prospective offerors interested in attending the site visit shall submit a completed Base Access Form 111 (Atch 11) and a copy of a Real ID (front and back) for each contractor personnel to Madison Nerenberg, Contract Specialist, at madison.nerenberg@us.af.mil and Taylor McDaniel, Contracting Officer, at taylor.mcdaniel.1@us.af.mil by Thursday, 23 Jul 2026 at 1200 PM EDT if they plan to attend. Offerors are limited to two (2) people per company;
12. Questions relating to this acquisition must be submitted to Madison Nerenberg at madison.nerenberg@us.af.mil and Taylor McDaniel at taylor.mcdaniel.1@us.af.mil by 31 Jul 2026 at 1400 PM EDT. Answers will be provided no later than 04 Aug 2026 at 1600 PM EDT.
13. Quotes shall remain valid for at least 120 days following the RFQ closing date. 

2. RFO Provision 52.212-2, Evaluation Procedures and Basis for Award.

a. The Government will award a contract resulting from this solicitation to the responsible offeror whose offer conforming to the solicitation will be most advantageous to the government, price and other factors considered

b. The following factors shall be used to evaluate offers in the relative order of importance

1. Price
2. Technical Capability
3. Past Performance                                                                                                                                                                                                                                                                                             

When combined, technical capability and past performance is significantly more important than price

c. Price – The Government will first evaluate and arrange each offer according to price, from lowest priced offer to the highest priced offer. To determine price, offerors shall complete the following:

1. Attachment 02 – RFQ Fill-in Sheet: Offerors must fill-in CLINs X001 and leave CLINs X002 blank. If applicable, the cost for travel (including pricing for per diem, airfare, rental car, etc.) and other direct costs associated with day to day operations and maintenance of the BTS and not otherwise listed on the PID List should be included in CLIN X001 Monthly Maintenance.
2. Attachment 03 – PID List: There are four (4) tabs in total. All cells highlighted in yellow need to be filled in with the vendor’s cost for each PID List item. In addition to the total annual price for CLIN X001, the PID Price List will be evaluated. Each PID List item price will be multiplied by the stated estimated quantities to arrive at the total extended price for each PID line-item. Then, all extended prices for each PID List item will be added to find the total price for each base/option year period. Utilizing the sum of the base/option year period, the Government will fill in the Unit/Price/Extended Amounts for CLIN X002 on Attachment 02 during evaluations.
3. Please note: The evaluation of items on the PID List is for price evaluation purposes only and does not commit the Government to ordering the estimated quantities identified on the PID List.

The Government will evaluate offers for award purposes by adding the total price for all options to the total price for the basic requirement. This includes standard option periods (e.g., FAR 52.217-9) and the potential six-month extension of services under FAR 52.217-8. The Government will determine a Total Evaluated Price (TEP) to determine price reasonableness and for selection purposes. The TEP will be calculated as the sum of the following:

• Base Period: The total proposed firm-fixed price for the Base Period as identified in the RFQ Fill-in Sheet (Atch-02) and the PID List (Atch-03).
• Standard Option Periods: The total proposed firm-fixed price for all standard Option Periods (e.g., Option Years 1 through 4) as identified in the RFQ Fill-in Sheet (Atch-02) and the PID List (Atch-03).
• FAR 52.217-8 Extension of Services: An amount representing a potential six-month extension under FAR 52.217-8. For evaluation purposes only, this amount will be calculated by taking one-half (50%) of the offeror’s proposed total price for the final, outermost standard option period (Option Year 4).

The Government may determine that an offer is unacceptable if the option prices are significantly unbalanced. Evaluation of options, including the potential six-month extension under FAR 52.217-8, shall not obligate the Government to exercise the option(s). If the Government chooses to exercise the FAR 52.217-8 option during contract performance, it will be executed at the exact rates proposed for the performance period that is being extended.

d. Technical Capability – Offers will then be evaluated for technical capability starting with the lowest priced offer. Technical capability is evaluated as pass/fail. To receive a rating of "Pass," the offerors quote must demonstrate that it meets all minimum requirements of the Performance Work Statement (PWS) and this RFQ. Any offer that fails to meet these minimum requirements will receive a "Fail" rating and will be ineligible for award.

If the lowest-priced offer passes the technical evaluation criteria, the technical evaluation process stops at this point without further consideration of any other offers. The technically capable offeror will then proceed to the past performance evaluation. In the event the lowest priced offeror does not pass the technical evaluation, the evaluation process will continue with the next lowest priced offer until an offeror receives a passed technical evaluation rating or all offers are evaluated.

To be deemed technically capable, offerors must submit documentation demonstrating compliance with the following minimum requirements:

1. Submit a Mission-Essential Services Plan IAW PWS Section 5.14;
2. *Note: Key Personnel List is no longer required at quote submission. However, successful offerors are required to submit the list 10 calendar days prior to contract start date in accordance with PWS Section 5.10.2 and 5.10.3.
3. Submit proof of "Authorized Business Partner" of Avaya Federal Solutions and qualification/authorization to provide “Switch Maintenance Support Services" as a reseller of Avaya Federal Solutions maintenance, repair service, repair parts/spare parts;
4. Submit proof of ISO 9001:2000 or ISO 9001:2008 or ISO/IEC 20000 or CMMI Development Level 2 (or higher) appraisal;
5. *Note: Proof of BICSI or alternative factory certification is no longer required at quote submission. However, successful offerors are required to obtain the certifications for the applicable employees within the timeframes listed in PWS Section 5.10.3.4.
6. *Note: Offerors are still required to complete the DD 254. All personnel must obtain the Tier 3 Clearance within 180 days of the contract start date.
7. Offerors must acknowledge and confirm the ability to meet the tiered response timelines for Emergency, Priority, or Routine Trouble Tickets and Work Orders.
8. Submit completed copy of Atch 05 - BTS_DD0254.

e. Past Performance - Lastly, the government will evaluate the quality and extent of offeror’s performance deemed relevant to the requirements of this solicitation. Of the offers, having passed the technical evaluation, the government will begin evaluating past performance starting with the lowest priced offeror. The Contracting Officer shall seek recent and relevant performance information on offerors based on the past efforts provided by the offeror and data independently obtained from other Government and commercial sources. Evaluation of the offerors past performance is subjective and will result in a rating of (See descriptions below) Substantial, Satisfactory, Neutral, Limited, or No Confidence. Offerors who do not have recent and relevant past performance relating to this requirement will receive a rating of Neutral Confidence.

Substantial Confidence: Based on the offeror’s recent/relevant performance record, the Government has a high expectation the offeror will successfully perform the requirement.

Satisfactory Confidence: Based on the offeror’s recent/relevant performance record, the Government has a reasonable expectation the offeror will successfully perform the requirement.

Neutral Confidence: No recent/relevant performance record is available or the offeror’s performance record is so sparse, no meaningful confidence assessment rating can be reasonably assigned. The offeror may not be evaluated favorably or unfavorably on the factor of past performance.

Limited Confidence: Based on the offeror’s recent/relevant performance record, the Government has a low expectation the offeror will successfully perform the requirement.

No Confidence: Based on the offeror’s recent/relevant performance record, the Government has no expectation the offeror will successfully perform the requirement.

The Government will evaluate past performance for recency and relevancy.  Recency is defined as performance of similar services within the past three (3) years from the issue date of the solicitation. Relevancy is defined as services of the size and scope as described in the PWS. The evaluation of past performance will take into account past performance information regarding predecessor companies, key personnel who have relevant experience, or subcontractors that will perform major or critical aspects of the requirement when such information is relevant to the instant acquisition. Any offer that fails to have past performance that is not similar in scope and complexity to the requirement will be determined not relevant for the purpose of evaluations.

If the lowest priced offer, having passed the technical evaluation, receives a Substantial Performance Confidence Rating, that offer represents the best value for the Government and the evaluation process stops at this point; an award shall be made to that offeror without further consideration of any other offers. In the event the lowest priced offeror, having passed the technical evaluation does not receive a Substantial Performance Confidence Rating, the evaluation process will continue with the next lowest priced offeror until an offeror receives a Substantial Performance Confidence Rating or all offers are evaluated. In the event that an offeror, other than the lowest-priced offeror who passed the technical evaluation, receives a Substantial Performance Confidence Rating, the Contracting Officer will perform an integrated best value evaluation to determine the eventual awardee. The Government reserves the right to award to a Substantial Performance Confidence Rated offeror, and reserves the right to award to other than the lowest priced offeror.

The Government reserves the right to conduct interchanges and/or discussions with one, some, all, or none of the responding offerors. If interchanges and/or discussions are conducted, final quote revisions will be required in determining the award of the contract resulting from this solicitation. However, the government reserves the right to award a contract without discussions or opportunity for quote revisions, in which case, a final quote revision will not be required.

3. This acquisition is not subject to the World Trade Organization Government Procurement Agreement (WTO GPA) or any Free Trade Agreements.

4. All responsible sources may submit a quotation, which will be considered by the agency.

Combined Synopsis/Solicitation for Commercial Items

Joint Base Charleston (JB CHS) Base Telecommunications Systems Operations and Maintenance (BTS O&M) Services

RFQ – FA441826Q0053       

Amendment 01

The purpose of this amendment is to:

1. Incorporate Atch 01 – BTS OM PWS, Version 2, 04 Aug 2026
   1. Changes have been made to the following Sections: 3.10.8.1 Global Positioning System (GPS) Service, 5.10.3.1 Avaya Partnership and Certification, 5.10.2 Key Personnel List, 5.10.3.2 CompTIA Security+ Certification, 5.10.3.3 Quality Management Certifications, 5.10.3.4. Building Industry Consulting Services International (BICSI) Certification, B.2.4 JB CHS – NAAF DCO
2. Incorporate Atch 12 – Questions and Answers
3. Incorporate Atch 03 – PID List, 04 Aug 2026
   1. Changes have been made to the “Purchase and Install” tab, items 1176-1185. Deletions are highlighted in red and struck through. Additions are highlighted in green.
4. Incorporate Atch 04 – Provisions and Clauses, Version 2, 04 Aug 2026
   1. Changes have been made to RFO Provision 52.212-1 and 52.212-2.
5. Update paragraphs (vii)1 and 2 of this combined synopsis solicitation document. Note: Changes made in this description remove outdated information and new information is in "bold". To see the history of changes made to the official document see the Combined Solicitation Document Amendment 01 attached. 
6. Notify interested vendors that the question and answering period for the combined solicitation is now closed.

Note: Additions are highlighted in yellow and deletions are struck through unless otherwise stated.

All other terms and conditions remain the same. _________________________________________________________________________

(i) This is a combined synopsis/solicitation for commercial products or commercial services prepared in accordance with RFO part 12. This announcement constitutes the only solicitation. Offers are being requested and a separate written solicitation will not be issued.

Solicitation number FA441826Q0053 is issued as a Request for Quotation (RFQ) for Joint Base Charleston (JB CHS) Base Telecommunications Systems Operations and Maintenance (BTS O&M) Services.

This acquisition is 100% small business set-aside. The applicable Product Service Code is DG01 - IT and Telecom - Network Support Services (Labor) and NAICS code is 517111 - Wired Telecommunications Carriers for this acquisition. The size standard for the appliable NAICS is 1,500 employees.

This solicitation incorporates provisions and clauses by reference. The full text of provisions and clauses may be accessed electronically at www.acquisition.gov and selecting FAR Overhaul.

This is not a Defense Priorities and Allocations System (DPAS) rated acquisition.

(ii) A list of line-item number(s) and items, quantities, and units of measure (including option(s)). See attached RFQ pricing sheet, Atch 02 and Product Identifier List (PID), Atch 03.

(iii) The contractor shall provide all labor, supervision, materials, consumables, tools, equipment, transportation, and other items or services necessary to provide full O&M services to the JB CHS BTS and deliver highly reliable wired telecommunications, networked voice, video, and data services. Full O&M includes system administration, sustainment, and database management, through maintenance and repair, Trouble Tickets, Work Orders, technical solutions, and special projects.

The contractor is responsible for operating and maintaining the following BTS components: the Telephone Switch System, Voice over Internet Protocol (VoIP) equipment, Media Gateways, Inside Plant (ISP) and Outside Plant (OSP) infrastructure, Primary Rate Interface (PRI) and Session Initiation Protocol (SIP) trunks, the Telecommunication Management System (TMS), Call Accounting System (CAS), Voice Mail, Voice Protection System (VPS), Global Positioning Services (GPS), along with equipment integrated into auxiliary radio, wireless, and paging networks, CIPS/CVC, copper and fiber infrastructure, and all equipment listed in Appendix B of the Performance Work Statement (Atch 01). Services shall be performed in accordance with (IAW) the PWS, Original Equipment Manufacturer (OEM) specifications, Department of Defense (DoD) directives, US Air Force (AF) policies, and applicable laws.

The contractor shall be certified as an "Authorized Business Partner" of Avaya Government Solutions Inc and qualified to provide “Switch Maintenance Support Services" and authorized as a reseller of Avaya Government Solutions maintenance, repair service, repair parts/spare parts. The contractor must also hold a current ISO 9001, ISO/IEC 20000, or CMMI Level 2 (or higher) appraisal.

All contractor personnel shall hold at minimum a valid U.S. Tier 3 Security Clearance.

(iv) This acquisition shall be F.O.B Destination. The place of performance is Joint Base Charleston – Air Base, Naval Weapons Stations, and North Auxiliary Airfield, SC.  The period of performance is one base year and four (4) one-year option periods (01 Oct 2026 – 30 Sep 2031).

(v) See Attachment 04 for a list of solicitation provisions and contract clauses that apply to the acquisition.

(vi) Offers in response to this acquisition are due 10 August 2026 at 12:00 PM EDT and must be submitted electronically by email to Madison Nerenberg, Contract Specialist, madison.nerenberg@us.af.mil and Taylor McDaniel, Contracting Officer, at taylor.mcdaniel.1@us.af.mil.

(vii) Any other additional information required by 5.101(c):

1. RFO Provision 52.212-1, Instructions to Offerors - Commercial Products and Commercial Services applies to this acquisition and the following addendum applies. At a minimum, the offeror shall:

1. Submit a completed copy of Atch 02, RFQ Fill-in Sheet and Atch 03, Product Identification (PID) List. For the RFQ Fill-in, offerors shall submit pricing for CLINs X001 (highlighted in yellow) and leave pricing for CLINs X002 blank. For the PID List, offerors shall quote pricing for all cells highlighted yellow. Ensure all four (4) tabs of the PID List excel are completed;
2. Submit a Mission-Essential Services Plan IAW PWS Section 5.14;
3. Submit a Key Personnel List IAW PWS Section 5.10.2;
4. Submit proof of "Authorized Business Partner" of Avaya Federal Solutions  and qualification/authorization to provide “Switch Maintenance Support Services" as a reseller of Avaya Federal Solutions maintenance, repair service, repair parts/spare parts;
5. Submit proof of ISO 9001:2000 or ISO 9001:2008 or ISO/IEC 20000 or CMMI Development Level 2 (or higher) appraisal;
6. *Note: Proof of BICSI or alternative factory certification is no longer required at quote submission. However, successful offerors are required to obtain the certifications for the applicable employees within the timeframes listed in PWS Section 5.10.3.4.
7. Offerors must demonstrate that they hold a valid U.S. Tier 3 Security Clearance.
8. Offerors must acknowledge and confirm the ability to meet the tiered response timelines for Emergency, Priority, or Routine Trouble Tickets and Work Orders.
9. Submit completed copy of Atch 05 - BTS_DD0254.
10. Submit three (3) relevant past performance references with contact information for services performed in the past three (3) years. Furnish the following information for each past performance contract listed:
    1. Company
    2. Service- Relevant to this acquisition
    3. Contracting Agency/Customer
    4. Contract Number
    5. Contract Dollar Value (Specify Annual and Total Value)
    6. Period of Performance
    7. Verified, up-to-date name, email address, telephone number of the Contracting Officer or Contracting Officer Representative.
    8. Comments regarding compliance with contract terms and conditions
11. A non-mandatory site visit will be held at Joint Base Charleston, SC 0900 AM EDT on Wednesday 29 Jul 2026. All prospective offerors interested in attending the site visit shall submit a completed Base Access Form 111 (Atch 11) and a copy of a Real ID (front and back) for each contractor personnel to Madison Nerenberg, Contract Specialist, at madison.nerenberg@us.af.mil and Taylor McDaniel, Contracting Officer, at taylor.mcdaniel.1@us.af.mil by Thursday, 23 Jul 2026 at 1200 PM EDT if they plan to attend. Offerors are limited to two (2) people per company;
12. Questions relating to this acquisition must be submitted to Madison Nerenberg at madison.nerenberg@us.af.mil and Taylor McDaniel at taylor.mcdaniel.1@us.af.mil by 31 Jul 2026 at 1400 PM EDT. Answers will be provided no later than 04 Aug 2026 at 1600 PM EDT.
13. Quotes shall remain valid for at least 120 days following the RFQ closing date. 

2. RFO Provision 52.212-2, Evaluation Procedures and Basis for Award.

a. The Government will award a contract resulting from this solicitation to the responsible offeror whose offer conforming to the solicitation will be most advantageous to the government, price and other factors considered

b. The following factors shall be used to evaluate offers in the relative order of importance

1. Price
2. Technical Capability
3. Past Performance                                                                                                                                                                                                                                                                                             

When combined, technical capability and past performance is significantly more important than price

c. Price – The Government will first evaluate and arrange each offer according to price, from lowest priced offer to the highest priced offer. To determine price, offerors shall complete the following:

1. Attachment 02 – RFQ Fill-in Sheet: Offerors must fill-in CLINs X001 and leave CLINs X002 blank. If applicable, the cost for travel (including pricing for per diem, airfare, rental car, etc.) and other direct costs associated with day to day operations and maintenance of the BTS and not otherwise listed on the PID List should be included in CLIN X001 Monthly Maintenance.
2. Attachment 03 – PID List: There are four (4) tabs in total. All cells highlighted in yellow need to be filled in with the vendor’s cost for each PID List item. In addition to the total annual price for CLIN X001, the PID Price List will be evaluated. Each PID List item price will be multiplied by the stated estimated quantities to arrive at the total extended price for each PID line-item. Then, all extended prices for each PID List item will be added to find the total price for each base/option year period. Utilizing the sum of the base/option year period, the Government will fill in the Unit/Price/Extended Amounts for CLIN X002 on Attachment 02 during evaluations.
3. Please note: The evaluation of items on the PID List is for price evaluation purposes only and does not commit the Government to ordering the estimated quantities identified on the PID List.

The Government will evaluate offers for award purposes by adding the total price for all options to the total price for the basic requirement. This includes standard option periods (e.g., FAR 52.217-9) and the potential six-month extension of services under FAR 52.217-8. The Government will determine a Total Evaluated Price (TEP) to determine price reasonableness and for selection purposes. The TEP will be calculated as the sum of the following:

• Base Period: The total proposed firm-fixed price for the Base Period as identified in the RFQ Fill-in Sheet (Atch-02) and the PID List (Atch-03).
• Standard Option Periods: The total proposed firm-fixed price for all standard Option Periods (e.g., Option Years 1 through 4) as identified in the RFQ Fill-in Sheet (Atch-02) and the PID List (Atch-03).
• FAR 52.217-8 Extension of Services: An amount representing a potential six-month extension under FAR 52.217-8. For evaluation purposes only, this amount will be calculated by taking one-half (50%) of the offeror’s proposed total price for the final, outermost standard option period (Option Year 4).

The Government may determine that an offer is unacceptable if the option prices are significantly unbalanced. Evaluation of options, including the potential six-month extension under FAR 52.217-8, shall not obligate the Government to exercise the option(s). If the Government chooses to exercise the FAR 52.217-8 option during contract performance, it will be executed at the exact rates proposed for the performance period that is being extended.

d. Technical Capability – Offers will then be evaluated for technical capability starting with the lowest priced offer. Technical capability is evaluated as pass/fail. To receive a rating of "Pass," the offerors quote must demonstrate that it meets all minimum requirements of the Performance Work Statement (PWS) and this RFQ. Any offer that fails to meet these minimum requirements will receive a "Fail" rating and will be ineligible for award.

If the lowest-priced offer passes the technical evaluation criteria, the technical evaluation process stops at this point without further consideration of any other offers. The technically capable offeror will then proceed to the past performance evaluation. In the event the lowest priced offeror does not pass the technical evaluation, the evaluation process will continue with the next lowest priced offer until an offeror receives a passed technical evaluation rating or all offers are evaluated.

To be deemed technically capable, offerors must submit documentation demonstrating compliance with the following minimum requirements:

1. Submit a Mission-Essential Services Plan IAW PWS Section 5.14;
2. Submit a Key Personnel List IAW PWS Section 5.10.2;
3. Submit proof of "Authorized Business Partner" of Avaya Federal Solutions and qualification/authorization to provide “Switch Maintenance Support Services" as a reseller of Avaya Federal Solutions maintenance, repair service, repair parts/spare parts;
4. Submit proof of ISO 9001:2000 or ISO 9001:2008 or ISO/IEC 20000 or CMMI Development Level 2 (or higher) appraisal;
5. *Note: Proof of BICSI or alternative factory certification is no longer required at quote submission. However, successful offerors are required to obtain the certifications for the applicable employees within the timeframes listed in PWS Section 5.10.3.4.
6. Offerors must demonstrate that they hold a valid U.S. Tier 3 Security Clearance.
7. Offerors must acknowledge and confirm the ability to meet the tiered response timelines for Emergency, Priority, or Routine Trouble Tickets and Work Orders.
8. Submit completed copy of Atch 05 - BTS_DD0254.

e. Past Performance - Lastly, the government will evaluate the quality and extent of offeror’s performance deemed relevant to the requirements of this solicitation. Of the offers, having passed the technical evaluation, the government will begin evaluating past performance starting with the lowest priced offeror. The Contracting Officer shall seek recent and relevant performance information on offerors based on the past efforts provided by the offeror and data independently obtained from other Government and commercial sources. Evaluation of the offerors past performance is subjective and will result in a rating of (See descriptions below) Substantial, Satisfactory, Neutral, Limited, or No Confidence. Offerors who do not have recent and relevant past performance relating to this requirement will receive a rating of Neutral Confidence.

Substantial Confidence: Based on the offeror’s recent/relevant performance record, the Government has a high expectation the offeror will successfully perform the requirement.

Satisfactory Confidence: Based on the offeror’s recent/relevant performance record, the Government has a reasonable expectation the offeror will successfully perform the requirement.

Neutral Confidence: No recent/relevant performance record is available or the offeror’s performance record is so sparse, no meaningful confidence assessment rating can be reasonably assigned. The offeror may not be evaluated favorably or unfavorably on the factor of past performance.

Limited Confidence: Based on the offeror’s recent/relevant performance record, the Government has a low expectation the offeror will successfully perform the requirement.

No Confidence: Based on the offeror’s recent/relevant performance record, the Government has no expectation the offeror will successfully perform the requirement.

The Government will evaluate past performance for recency and relevancy.  Recency is defined as performance of similar services within the past three (3) years from the issue date of the solicitation. Relevancy is defined as services of the size and scope as described in the PWS. The evaluation of past performance will take into account past performance information regarding predecessor companies, key personnel who have relevant experience, or subcontractors that will perform major or critical aspects of the requirement when such information is relevant to the instant acquisition. Any offer that fails to have past performance that is not similar in scope and complexity to the requirement will be determined not relevant for the purpose of evaluations.

If the lowest priced offer, having passed the technical evaluation, receives a Substantial Performance Confidence Rating, that offer represents the best value for the Government and the evaluation process stops at this point; an award shall be made to that offeror without further consideration of any other offers. In the event the lowest priced offeror, having passed the technical evaluation does not receive a Substantial Performance Confidence Rating, the evaluation process will continue with the next lowest priced offeror until an offeror receives a Substantial Performance Confidence Rating or all offers are evaluated. In the event that an offeror, other than the lowest-priced offeror who passed the technical evaluation, receives a Substantial Performance Confidence Rating, the Contracting Officer will perform an integrated best value evaluation to determine the eventual awardee. The Government reserves the right to award to a Substantial Performance Confidence Rated offeror, and reserves the right to award to other than the lowest priced offeror.

The Government reserves the right to conduct interchanges and/or discussions with one, some, all, or none of the responding offerors. If interchanges and/or discussions are conducted, final quote revisions will be required in determining the award of the contract resulting from this solicitation. However, the government reserves the right to award a contract without discussions or opportunity for quote revisions, in which case, a final quote revision will not be required.

3. This acquisition is not subject to the World Trade Organization Government Procurement Agreement (WTO GPA) or any Free Trade Agreements.

4. All responsible sources may submit a quotation, which will be considered by the agency.

Combined Synopsis/Solicitation for Commercial Items

Joint Base Charleston (JB CHS) Base Telecommunications Systems Operations and Maintenance (BTS O&M) Services

RFQ – FA441826Q0053       

(i) This is a combined synopsis/solicitation for commercial products or commercial services prepared in accordance with RFO part 12. This announcement constitutes the only solicitation. Offers are being requested and a separate written solicitation will not be issued.

Solicitation number FA441826Q0053 is issued as a Request for Quotation (RFQ) for Joint Base Charleston (JB CHS) Base Telecommunications Systems Operations and Maintenance (BTS O&M) Services.

This acquisition is 100% small business set-aside. The applicable Product Service Code is DG01 - IT and Telecom - Network Support Services (Labor) and NAICS code is 517111 - Wired Telecommunications Carriers for this acquisition. The size standard for the appliable NAICS is 1,500 employees.

This solicitation incorporates provisions and clauses by reference. The full text of provisions and clauses may be accessed electronically at www.acquisition.gov and selecting FAR Overhaul.

This is not a Defense Priorities and Allocations System (DPAS) rated acquisition.

(ii) A list of line-item number(s) and items, quantities, and units of measure (including option(s)). See attached RFQ pricing sheet, Atch 02 and Product Identifier List (PID), Atch 03.

(iii) The contractor shall provide all labor, supervision, materials, consumables, tools, equipment, transportation, and other items or services necessary to provide full O&M services to the JB CHS BTS and deliver highly reliable wired telecommunications, networked voice, video, and data services. Full O&M includes system administration, sustainment, and database management, through maintenance and repair, Trouble Tickets, Work Orders, technical solutions, and special projects.

The contractor is responsible for operating and maintaining the following BTS components: the Telephone Switch System, Voice over Internet Protocol (VoIP) equipment, Media Gateways, Inside Plant (ISP) and Outside Plant (OSP) infrastructure, Primary Rate Interface (PRI) and Session Initiation Protocol (SIP) trunks, the Telecommunication Management System (TMS), Call Accounting System (CAS), Voice Mail, Voice Protection System (VPS), Global Positioning Services (GPS), along with equipment integrated into auxiliary radio, wireless, and paging networks, CIPS/CVC, copper and fiber infrastructure, and all equipment listed in Appendix B of the Performance Work Statement (Atch 01). Services shall be performed in accordance with (IAW) the PWS, Original Equipment Manufacturer (OEM) specifications, Department of Defense (DoD) directives, US Air Force (AF) policies, and applicable laws.

The contractor shall be certified as an "Authorized Business Partner" of Avaya Government Solutions Inc and qualified to provide “Switch Maintenance Support Services" and authorized as a reseller of Avaya Government Solutions maintenance, repair service, repair parts/spare parts. The contractor must also hold a current ISO 9001, ISO/IEC 20000, or CMMI Level 2 (or higher) appraisal.

All contractor personnel shall hold at minimum a valid U.S. Tier 3 Security Clearance.

(iv) This acquisition shall be F.O.B Destination. The place of performance is Joint Base Charleston – Air Base, Naval Weapons Stations, and North Auxiliary Airfield, SC.  The period of performance is one base year and four (4) one-year option periods (01 Oct 2026 – 30 Sep 2031).

(v) See Attachment 04 for a list of solicitation provisions and contract clauses that apply to the acquisition.

(vi) Offers in response to this acquisition are due 10 August 2026 at 12:00 PM EDT and must be submitted electronically by email to Madison Nerenberg, Contract Specialist, madison.nerenberg@us.af.mil and Taylor McDaniel, Contracting Officer, at taylor.mcdaniel.1@us.af.mil.

(vii) Any other additional information required by 5.101(c):

1. RFO Provision 52.212-1, Instructions to Offerors - Commercial Products and Commercial Services applies to this acquisition and the following addendum applies. At a minimum, the offeror shall:

1. Submit a completed copy of Atch 02, RFQ Fill-in Sheet and Atch 03, Product Identification (PID) List. For the RFQ Fill-in, offerors shall submit pricing for CLINs X001 (highlighted in yellow) and leave pricing for CLINs X002 blank. For the PID List, offerors shall quote pricing for all cells highlighted yellow. Ensure all four (4) tabs of the PID List excel are completed;
2. Submit a Mission-Essential Services Plan IAW PWS Section 5.14;
3. Submit a Key Personnel List IAW PWS Section 5.10.2;
4. Submit proof of "Authorized Business Partner" of Avaya Government Solutions Inc and qualification/authorization to provide “Switch Maintenance Support Services" as a reseller of Avaya Government Solutions maintenance, repair service, repair parts/spare parts;
5. Submit proof of ISO 9001:2000 or ISO 9001:2008 or ISO/IEC 20000 or CMMI Development Level 2 (or higher) appraisal;
6. Submit proof of current BICSI certification for each key personnel OR, in lieu of BICSI certification, submit proof that each key personnel have three (3) years’ experience in the installation of the specified copper and fiber optic cable and components. They shall have factory or factory approved certification from each equipment manufacturer indicating that they are qualified to install and test the provided products.
7. Offerors must demonstrate that they hold a valid U.S. Tier 3 Security Clearance.
8. Offerors must acknowledge and confirm the ability to meet the tiered response timelines for Emergency, Priority, or Routine Trouble Tickets and Work Orders.
9. Submit completed copy of Atch 05 - BTS_DD0254.
10. Submit three (3) relevant past performance references with contact information for services performed in the past three (3) years. Furnish the following information for each past performance contract listed:
    1. Company
    2. Service- Relevant to this acquisition
    3. Contracting Agency/Customer
    4. Contract Number
    5. Contract Dollar Value (Specify Annual and Total Value)
    6. Period of Performance
    7. Verified, up-to-date name, email address, telephone number of the Contracting Officer or Contracting Officer Representative.
    8. Comments regarding compliance with contract terms and conditions
11. A non-mandatory site visit will be held at Joint Base Charleston, SC 0900 AM EDT on Wednesday 29 Jul 2026. All prospective offerors interested in attending the site visit shall submit a completed Base Access Form 111 (Atch 11) and a copy of a Real ID (front and back) for each contractor personnel to Madison Nerenberg, Contract Specialist, at madison.nerenberg@us.af.mil and Taylor McDaniel, Contracting Officer, at taylor.mcdaniel.1@us.af.mil by Thursday, 23 Jul 2026 at 1200 PM EDT if they plan to attend. Offerors are limited to two (2) people per company;
12. Questions relating to this acquisition must be submitted to Madison Nerenberg at madison.nerenberg@us.af.mil and Taylor McDaniel at taylor.mcdaniel.1@us.af.mil by 31 Jul 2026 at 1400 PM EDT. Answers will be provided no later than 04 Aug 2026 at 1600 PM EDT.
13. Quotes shall remain valid for at least 120 days following the RFQ closing date. 

2. RFO Provision 52.212-2, Evaluation Procedures and Basis for Award.

a. The Government will award a contract resulting from this solicitation to the responsible offeror whose offer conforming to the solicitation will be most advantageous to the government, price and other factors considered

b. The following factors shall be used to evaluate offers in the relative order of importance

1. Price
2. Technical Capability
3. Past Performance                                                                                                                                                                                                                                                                                             

When combined, technical capability and past performance is significantly more important than price

c. Price – The Government will first evaluate and arrange each offer according to price, from lowest priced offer to the highest priced offer. To determine price, offerors shall complete the following:

1. Attachment 02 – RFQ Fill-in Sheet: Offerors must fill-in CLINs X001 and leave CLINs X002 blank. If applicable, the cost for travel (including pricing for per diem, airfare, rental car, etc.) and other direct costs associated with day to day operations and maintenance of the BTS and not otherwise listed on the PID List should be included in CLIN X001 Monthly Maintenance.
2. Attachment 03 – PID List: There are four (4) tabs in total. All cells highlighted in yellow need to be filled in with the vendor’s cost for each PID List item. In addition to the total annual price for CLIN X001, the PID Price List will be evaluated. Each PID List item price will be multiplied by the stated estimated quantities to arrive at the total extended price for each PID line-item. Then, all extended prices for each PID List item will be added to find the total price for each base/option year period. Utilizing the sum of the base/option year period, the Government will fill in the Unit/Price/Extended Amounts for CLIN X002 on Attachment 02 during evaluations.
3. Please note: The evaluation of items on the PID List is for price evaluation purposes only and does not commit the Government to ordering the estimated quantities identified on the PID List.

The Government will evaluate offers for award purposes by adding the total price for all options to the total price for the basic requirement. This includes standard option periods (e.g., FAR 52.217-9) and the potential six-month extension of services under FAR 52.217-8. The Government will determine a Total Evaluated Price (TEP) to determine price reasonableness and for selection purposes. The TEP will be calculated as the sum of the following:

• Base Period: The total proposed firm-fixed price for the Base Period as identified in the RFQ Fill-in Sheet (Atch-02) and the PID List (Atch-03).
• Standard Option Periods: The total proposed firm-fixed price for all standard Option Periods (e.g., Option Years 1 through 4) as identified in the RFQ Fill-in Sheet (Atch-02) and the PID List (Atch-03).
• FAR 52.217-8 Extension of Services: An amount representing a potential six-month extension under FAR 52.217-8. For evaluation purposes only, this amount will be calculated by taking one-half (50%) of the offeror’s proposed total price for the final, outermost standard option period (Option Year 4).

The Government may determine that an offer is unacceptable if the option prices are significantly unbalanced. Evaluation of options, including the potential six-month extension under FAR 52.217-8, shall not obligate the Government to exercise the option(s). If the Government chooses to exercise the FAR 52.217-8 option during contract performance, it will be executed at the exact rates proposed for the performance period that is being extended.

d. Technical Capability – Offers will then be evaluated for technical capability starting with the lowest priced offer. Technical capability is evaluated as pass/fail. To receive a rating of "Pass," the offerors quote must demonstrate that it meets all minimum requirements of the Performance Work Statement (PWS) and this RFQ. Any offer that fails to meet these minimum requirements will receive a "Fail" rating and will be ineligible for award.

If the lowest-priced offer passes the technical evaluation criteria, the technical evaluation process stops at this point without further consideration of any other offers. The technically capable offeror will then proceed to the past performance evaluation. In the event the lowest priced offeror does not pass the technical evaluation, the evaluation process will continue with the next lowest priced offer until an offeror receives a passed technical evaluation rating or all offers are evaluated.

To be deemed technically capable, offerors must submit documentation demonstrating compliance with the following minimum requirements:

1. Submit a Mission-Essential Services Plan IAW PWS Section 5.14;
2. Submit a Key Personnel List IAW PWS Section 5.10.2;
3. Submit proof of "Authorized Business Partner" of Avaya Government Solutions Inc and qualification/authorization to provide “Switch Maintenance Support Services" as a reseller of Avaya Government Solutions maintenance, repair service, repair parts/spare parts;
4. Submit proof of ISO 9001:2000 or ISO 9001:2008 or ISO/IEC 20000 or CMMI Development Level 2 (or higher) appraisal;
5. Submit proof of current BICSI certification for each key personnel OR, in lieu of BICSI certification, submit proof that each key personnel have three (3) years’ experience in the installation of the specified copper and fiber optic cable and components. They shall have factory or factory approved certification from each equipment manufacturer indicating that they are qualified to install and test the provided products.
6. Offerors must demonstrate that they hold a valid U.S. Tier 3 Security Clearance.
7. Offerors must acknowledge and confirm the ability to meet the tiered response timelines for Emergency, Priority, or Routine Trouble Tickets and Work Orders.
8. Submit completed copy of Atch 05 - BTS_DD0254.

e. Past Performance - Lastly, the government will evaluate the quality and extent of offeror’s performance deemed relevant to the requirements of this solicitation. Of the offers, having passed the technical evaluation, the government will begin evaluating past performance starting with the lowest priced offeror. The Contracting Officer shall seek recent and relevant performance information on offerors based on the past efforts provided by the offeror and data independently obtained from other Government and commercial sources. Evaluation of the offerors past performance is subjective and will result in a rating of (See descriptions below) Substantial, Satisfactory, Neutral, Limited, or No Confidence. Offerors who do not have recent and relevant past performance relating to this requirement will receive a rating of Neutral Confidence.

Substantial Confidence: Based on the offeror’s recent/relevant performance record, the Government has a high expectation the offeror will successfully perform the requirement.

Satisfactory Confidence: Based on the offeror’s recent/relevant performance record, the Government has a reasonable expectation the offeror will successfully perform the requirement.

Neutral Confidence: No recent/relevant performance record is available or the offeror’s performance record is so sparse, no meaningful confidence assessment rating can be reasonably assigned. The offeror may not be evaluated favorably or unfavorably on the factor of past performance.

Limited Confidence: Based on the offeror’s recent/relevant performance record, the Government has a low expectation the offeror will successfully perform the requirement.

No Confidence: Based on the offeror’s recent/relevant performance record, the Government has no expectation the offeror will successfully perform the requirement.

The Government will evaluate past performance for recency and relevancy.  Recency is defined as performance of similar services within the past three (3) years from the issue date of the solicitation. Relevancy is defined as services of the size and scope as described in the PWS. The evaluation of past performance will take into account past performance information regarding predecessor companies, key personnel who have relevant experience, or subcontractors that will perform major or critical aspects of the requirement when such information is relevant to the instant acquisition. Any offer that fails to have past performance that is not similar in scope and complexity to the requirement will be determined not relevant for the purpose of evaluations.

If the lowest priced offer, having passed the technical evaluation, receives a Substantial Performance Confidence Rating, that offer represents the best value for the Government and the evaluation process stops at this point; an award shall be made to that offeror without further consideration of any other offers. In the event the lowest priced offeror, having passed the technical evaluation does not receive a Substantial Performance Confidence Rating, the evaluation process will continue with the next lowest priced offeror until an offeror receives a Substantial Performance Confidence Rating or all offers are evaluated. In the event that an offeror, other than the lowest-priced offeror who passed the technical evaluation, receives a Substantial Performance Confidence Rating, the Contracting Officer will perform an integrated best value evaluation to determine the eventual awardee. The Government reserves the right to award to a Substantial Performance Confidence Rated offeror, and reserves the right to award to other than the lowest priced offeror.

The Government reserves the right to conduct interchanges and/or discussions with one, some, all, or none of the responding offerors. If interchanges and/or discussions are conducted, final quote revisions will be required in determining the award of the contract resulting from this solicitation. However, the government reserves the right to award a contract without discussions or opportunity for quote revisions, in which case, a final quote revision will not be required.

3. This acquisition is not subject to the World Trade Organization Government Procurement Agreement (WTO GPA) or any Free Trade Agreements.

4. All responsible sources may submit a quotation, which will be considered by the agency.