JAMF Brand Name Software Maintenance & Technical Support
Closed Pre-Solicitation Posted
- Solicitation number
- 5000192111
- Agency
-
Internal Revenue Service
Department of the Treasury
- Responses due
- Set-aside
- No set-aside
Opportunity facts
- NAICS code
- 334111 Electronic Computer Manufacturing
- PSC
- 7E20 IT and Telecom - End User: Help Desk;Tier 1-2,Workspace,Print,Output,Productivity Tools (HW/Perp SW)
- Place of performance
- Washington, District of Columbia 20020, United States
- Points of contact
Notice details come from SAM.gov. Updated .
About this opportunity
Paragraph 1:
The Internal Revenue Service (IRS) is seeking an experienced and reliable vendor to provide Jamf's brand name Pro Premium software maintenance and technical support services for macOS devices. The IRS requires the vendor to be an authorized reseller and provide timely response and resolution times for software issues, as well as deliver quarterly reports on license usage and improvement opportunities. The Statement of Work outlines requirements for the vendor to provide software maintenance, a dedicated support engineer, onboarding, training, and professional services. The pre-solicitation has a due date of July 3, 2024.
Paragraph 2:
This procurement opportunity does not have any set-aside designations. The IRS currently owns approximately 500 MacBooks that will require professional assessment, security, staff, and user testing as part of this contract. While incumbent contractors are not named, the total award value or budget range is not specified in the pre-solicitation notice. The key numerical details provided indicate the IRS employs nearly 105,000 employees and owns about 110,000 laptops/desktops and 10,000 servers.
Notice text
The Internal Revenue Service (IRS) administers America’s tax laws and collects
revenues that fund most government operations and public services. Each year, IRS
employees make hundreds of millions of contacts with American taxpayers and
businesses. The IRS and its employees represent the face of government to more
U.S. citizens than any other agency.
IRS is divided into three commissioner-level organizations, with its main functions in
four operating divisions: Large & Mid-Size Business (LMSB), Small Business / Self-
Employed (SB/SE), Wage and Investment (W&I), and Tax Exempt & Government
Entities (TE/GE). The agency currently employs nearly 105,000 employees. And owns
about 110,000 laptops/desktops, 10,000 servers and currently to include 500
MacBooks. The new MacBooks will require professional assessment security, staff,
and user testing. IRS provides service to millions of taxpayers to help them understand
and meet their tax obligations. We also deter people inclined to evade their
responsibilities and vigorously pursue those who violate tax laws. Service and
enforcement are equally important priorities for the IRS. We are committed both to
providing excellent service to taxpayers and enforcing America’s tax laws in a balanced
manner.
Since enactment of the Restructuring and Reform Act of 1998 (RRA98), we have made
significant progress in improving our service, especially in areas of telephone and
electronic tax administration. While our commitment to service continues, we also
must sharpen our focus on enforcement. The IRS aspires to be a 21st century agency
with the human capital and technology capabilities to effectively and efficiently collect
the taxes owed with the least disruption and burden to taxpayers
Files
| File | Type | Posted |
|---|---|---|
| I_1_b SOW- Jamf Pro Premium macOS.pdf |
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