J065--QMATIC Service | Follow on Base+4 | Start: 1/1/26 Chillicothe VAMC

The Department of Veterans Affairs Veterans Integrated Service Network 10 is soliciting quotes for annual hardware and software maintenance services for a Q-Matic Customer Flow Management System at the Chillicothe VA Medical Center (VAMC). The procurement seeks a qualified vendor to provide on-site maintenance, repairs, and support for the Laboratory's customer flow management system, which includes touchscreen software, ticket printers, display screens, connection boxes, speakers, and related integration services. Key requirements mandate that vendors respond to service requests by telephone within 4 hours and be on-site for repairs within 24 hours, with primary maintenance occurring during standard weekday business hours (8:00 a.m.–4:30 p.m.) and potential after-hours support to minimize disruption to patient care. The contract will be evaluated using a Lowest Price Technically Acceptable (LPTA) method, requiring vendors to demonstrate competence in hardware and software maintenance, on-site service capabilities, and rapid response capabilities. The solicitation closes on December 23, 2025, at 10:00 a.m. EST, with questions due by December 17, 2025.

This solicitation includes no set-aside designations and does not identify any current incumbent contractors in the available documentation. The contract structure consists of a base period from January 1, 2026 through December 31, 2026, with four additional one-year option periods extending through 2030, awarded on a Firm Fixed Price basis and including 20 overtime hours annually. No specific award value or budget range is disclosed in the solicitation materials provided. The place of performance is the Chillicothe VA Medical Center in Chillicothe, Ohio, where the vendor must maintain the ability to provide on-site service and support throughout the contract term.