IT Operations Engineering and Services

SOURCES SOUGHT ANNOUNCEMENT (SSA)

Department of Health and Human Services, Office of Inspector General, Acquisitions Division, Washington, DC is seeking sources to provide Engineering Services and Help Desk Support.

CONTRACTING OFFICE ADDRESS:

Department of Health and Human Services (DHHS)
Office of Inspector General (OIG), Office of Management and Policy (OMP)
Acquisitions Division (AD)
330 Independence Ave. SW 5th Floor, Suite 5550
Washington DC 20201

INTRODUCTION:

This is a SOURCES SOUGHT to conduct market research and determine the availability and technical capability of all sources to provide the required products.

The OIG is seeking information for potential sources to provide IT Operations and Engineering Services

DISCLAIMER:
THIS SOURCES SOUGHT IS FOR INFORMATIONAL PURPOSES ONLY. THIS IS NOT A REQUEST FOR PROPOSAL. IT DOES NOT CONSTITUTE A SOLICITATION AND SHALL NOT BE CONSTRUED AS A COMMITMENT BY THE GOVERNMENT. RESPONSES IN ANY FORM ARE NOT OFFERS AND THE GOVERNMENT IS UNDER NO OBLIGATION TO AWARD A CONTRACT AS A RESULT OF THIS ANNOUNCEMENT. NO FUNDS ARE AVAILABLE TO PAY FOR PREPARATION OF RESPONSES TO THIS ANNOUNCEMENT. ANY INFORMATION SUBMITTED BY RESPONDENTS TO THIS TECHNICAL DESCRIPTION IS STRICTLY VOLUNTARY.

CONTRACT/PROGRAM BACKGROUND:

Contract Number: HHSG401201800001C
Contract Type: FFP
Incumbent and their size: Calnet, Small Business
Method of previous acquisition: Full and Open competition via GSA.

Anticipated Timeframe: 01 July 2019 through 30 June 2020 (Base Year and 4 Option Years)

Place of Performance: Various locations

INTRODUCTION:

The core mission of the Department of Health and Human Services (DHHS) Office of Inspector General (OIG) is to improve HHS programs and operations and protect them against fraud, waste and abuse. By conducting independent and objective audits, evaluations, and investigations, provide timely, useful, and reliable information and advice to Department officials, the Administration, Congress, and the public.
HHS-OIG consists of 5 components - Office of Audit Services (OAS), Office of Evaluation and Inspections (OEI), Office of Counsel to the Inspector General (OCIG), Office of Management and Policy (OMP), and Office of Investigations (OI) as well as the Immediate Office (IO). Service Desk activities are managed within OMP through the Office of Information Technology (OIT) Operations Management Division (OMD). Legacy modernization and cloud migration is managed through the OIT Digital Services Division (DSD).
PURPOSE:

The purpose of the Sought Source is to procure best in class Service Desk, End User Services, Operations Engineering, Infrastructure Architecture, and Technical Program Management for delivering the information technology services of the HHS OIG. In particular, for the size, topology, and investigative mission requirement of HHS OIG there are scalable, cost-effective, and responsive methods of managing IT work. The best repository of expertise for these results-oriented, work management procedures are industry service vendors who have a history of various approaches to their client base. In particular, HHS OIG is seeking a service model, likely shared service model, by which the Offerer has maximum flexibility to staff and address "work bundles" (e.g. tickets, Kanban cards) and achieves industry class solution coverage, effectiveness, cost efficiency, and agility

See attached draft SOO document

REQUIRED CAPABILITIES:

The contractor shall provide a transition plan and sufficient number of labor resources possessing the skills, knowledge, training, and security clearance to perform the services required. Contractor shall also provide supervision, equipment and material necessary to support the OIG's required technologies and services listed below:

• Service Desk and End-User Services
• Infrastructure Operations and Engineering
o Core Engineering
o Systems Engineering Projects
Program Management Office Services HHS OIG is familiar with a direct labor approach to operations and management but has had frequent delivery issues by which the technology inventory of HHS OIG is not covered by the adopted staffing set of hires, or experiences significant surge or capacity gaps as a function of team member availability. For example, there are more than 40 significant technologies with varying demand for change and operational support. Even if HHS OIG hired a dedicated engineer for each technology, deficiencies would still occur as many are idle for low change technologies and areas exposed to poor support based upon individual availability.

HHS OIG experienced poor efficiency of individual staffing for a particular set of technologies. Top Tier labor category staff are hired for a primary technical solution (and commensurate bill rate) but address a preponderance of junior tier tickets or secondary skill sets.

The advantage of direct labor is the ability to absorb and become familiar with HHS OIG systems and dependencies. Often issues on one side of the technical inventory are caused through a pipeline of dependent services. Familiarity of all contributors with the HHS OIG environment is seen as an enabling feature.

SOURCES SOUGHT:

The anticipated North American Industry Classification System Code (NAICS) for this requirement is 541513 Computer Facilities Management, with the corresponding size standard of $25.5M. This Sources Sought Synopsis is requesting responses to the following criteria ONLY from all sources that can provide the required services under the NAICS Code.

To assist the AD's Office in making a determination regarding the level of participation by small business in any subsequent procurement that may result from this Sources Sought, you are also encouraged to provide information regarding your plans to use joint venturing (JV) or partnering to meet the requirement. This includes responses from qualified and capable Small Businesses, Small Disadvantaged Businesses, Service Disabled-Veteran Owned Small Businesses, Women-owned Small Businesses, HUBZone Small Businesses, and 8(a) companies. You should provide information on how you would envision your company's areas of expertise and those of any proposed JV/partner would be combined to meet the specific requirements contained in this announcement.

In order to make a determination for a small business set-aside, two or more qualified and capable small businesses must submit responses that demonstrate their qualifications. Responses must demonstrate the company's ability to perform in accordance with the Limitations on Subcontracting clause (FAR 52.219-14).
SUBMISSION DETAILS:

Responses must include:

1) Business name and address;
2) Name of company representative and their business title;
3) Type of Business;
4) Cage Code
5) DUNS Number
6) Contract vehicles that would be available to the Government for the procurement of the product and service, to include General Service Administration (GSA), , NIH, NASA SEWP, Federal Supply Schedules (FSS), or any other Government Agency contract vehicle. (This information is for market research only and does not preclude your company from responding to this notice.)

Vendors who wish to respond to this sources sought should send responses via email NLT 1:00 PM Eastern Standard Time (EST), 11 February 2019 to Ms. Chersharon King at Chersharon.king@oig.hhs.gov. Interested vendors should submit a brief capabilities statement package (no more than ten (10 pages)) demonstrating ability to provide the product listed in the Technical Description and draft specification sheet. Documentation should be in bullet format.

Proprietary information and trade secrets, if any, must be clearly marked on all materials. All information received that is marked Proprietary will be handled accordingly. Please be advised that all submissions become Government property and will not be returned. All government and contractor personal reviewing the SSA responses will have signed non-disclosure agreements and understand their responsibility for proper use and protection from unauthorized disclosure of proprietary information as described 41 USC 423. The Government shall not be held liable for any damages incurred if proprietary information is not properly identified.

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