IRS IRWORKS Operations Support
Closed Pre-Solicitation Posted
- Solicitation number
- 2032H5-25-R-00020
- Agency
-
Internal Revenue Service
Department of the Treasury
- Responses due
- Set-aside
- Total Small Business
Opportunity facts
- NAICS code
- 541519 Other Computer Related Services
- Place of performance
- New Carrollton, Maryland, United States
- Points of contact
Notice details come from SAM.gov. Updated .
About this opportunity
The Internal Revenue Service is seeking IRWORKS Operations and Maintenance Support through this Sources Sought Notice to procure comprehensive operations and maintenance services for legacy and ServiceNow applications within the IRS Information Technology Operations Command Center Division. The procurement covers support for two legacy applications (E-Help Support Services and Internal Revenue Workflow Optimization Request and Knowledge System) until migration to a new platform, ServiceNow platform upgrades, and third-party solution development and integration. Key requirements include project management, technical support, testing, validation, user acceptance testing, release management, and knowledge transfer while maintaining system performance. Small businesses must submit two-page capability statements by 5:00 p.m. on July 25, 2025, demonstrating their experience, potential challenges, and recommendations for meeting the requirement. The formal Request for Quote is expected to be available in early October through the GSA eBuy site.
This opportunity is designated as a total small business set-aside under NAICS code 541519 (Other Computer Related Services) with a size standard of $34.0 million, requiring at least two qualified small businesses to respond to support the set-aside designation. The IRS encourages participation from small businesses across all socioeconomic categories, including 8(a) Business Development Program, Small Disadvantaged Business, HUBZone, Service-Disabled Veteran-Owned, and Women-Owned Small Business concerns. The contract structure includes a firm-fixed-price arrangement with a 30-day phase-in period followed by eleven months of performance, with four potential one-year option periods available. The performance work statement emphasizes staying within out-of-the-box functionality and leveraging low-code/no-code capabilities to ensure smooth transitions and continuous improvement of the IRS's technology infrastructure. No incumbent contractors are specifically mentioned in the documentation provided.
Notice text
THIS IS A Sources Sought Notice ONLY. The U.S. Government desires to procure the IRWORKS Operation and Maintenance Support on a small business set-aside basis, provided 2 or more qualified small businesses respond to this sources sought synopsis with information sufficient to support a set-aside. Be advised that the U.S. Government will not be able to set aside this requirement if 2 or more small businesses do not respond with information to support the set-aside. We encourage all small businesses, in all socioeconomic categories (including, 8(a) Business Development Program, Small Disadvantage Business, Historically Underutilized Business Zone, Service-Disabled Veteran-Owned, Women- Owned Small Business concerns), to identify their capabilities in meeting the requirement at a fair market price. Responses to this Sources Sought from Large Businesses are not required at this time.
Files
Notice history
| Notice | Type | Posted |
|---|---|---|
| This notice | Pre-Solicitation | |
| IRS IRWORKS Operations Support | Pre-Solicitation |
Similar open opportunities
| Opportunity | Agency | Set-aside | Responses due |
|---|---|---|---|
| Tax Software and Support | Internal Revenue Service | No set-aside |
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