Information Technology Service Support

Added: Aug 23, 2016 1:53 pm The Naval Postgraduate School (NPS), located in Monterey, California supports the U.S. Navy, other

military branches, and foreign military services with postgraduate education for personnel. NPS

provides significant research capabilities to the Department of Defense. The Information Technology

and Communications Services (ITACS) is responsible for the operation of the IT assets at the Naval

Postgraduate School (NPS) main campus and support of the various educational activities of NPS

including the Defense Resources Management Institute (DRMI). The contractor shall be skilled in

applying customer service and customer support principles and shall resolve customer questions or

problems concerning DRMI Information Technology systems, mobile computing systems, software, and/or

hardware, passwords, and communications systems within agreed SLA levels and business priorities to

handle incidents and service requests, as well as providing an interface to users for other IT

activities.



DEADLINE FOR RFQ QUESTIONS: All questions regarding this requirement shall be submitted electronically to Brooke Robison, email: bcrobiso1@nps.edu no later than 8/30/16 at 5:00 p.m.

PST to allow adequate time to prepare a response.