Inform A Vet- My Care Text (VA-19-00033171) Amendment #1 - Questions and Answers

This is a combined synopsis/solicitation for commercial items prepared in accordance with the format in Subpart 12.6, as supplemented with additional information included in this notice. This announcement constitutes the only solicitation; proposals are being requested and a written solicitation will not be issued. The Government reserves the right to make no award from this solicitation.
The solicitation number is: 36C10X19Q0109, and it is issued as a request for quotation (RFQ).
The solicitation document and incorporated provisions and clauses are those in effect through Federal Acquisition Circular 2019-01.
This solicitation is set-aside for Small Businesses, using a tiered evaluation with the following conditions: Any award resulting from this solicitation will be made using the following cascade set-aside order of precedence:
Any award under this solicitation will be made on a competitive basis first to an eligible Service Disabled Veteran Owned Small Business (SDVOSB) concern, provided that there is adequate competition among such firms.
If there is inadequate competition for award to a SDVOSB concern, award will be made competitively to a Veteran Owned Small Business (VOSB) concern, provided that there is adequate competition among such firms.
If there is inadequate competition for award to a VOSB, award will be made competitively to a Small Business concern.
Adequate competition shall be deemed to exist if:
At least two competitive offers are received from qualified, VetBiz-certified (if applicable), responsible business concerns at the tier under consideration; and
Award will be made at a fair and reasonable price IAW FAR 19.202-6.
The applicable NAICS for this procurement is: 517919, size standard: $32.5M.
Contract Line Items: Brand Name or Equal. (See below for salient characteristics in the SOW)
Manufacturer/Provider: MyCareText (for or equal offers, see salient characteristics below)
CLIN
Description
Quantity
Price
0001
2-way unlimited SMS Messaging for VISN 5 Medical Centers (6 Centers) (see SOW below for details)
12 MO
$
0002
Initial Consultation
1 JB
NSP
0003
Account setup
1 JB
NSP
0004
Online Training
1 JB
NSP
0005
24/7 support
1 JB
NSP
TOTAL
$
Products must include manufacturer s warranty and included support.
To be considered for award, documentation must be provided that demonstrates the offeror is an authorized distributor for the services provided.
Description of requirements for the items to be acquired:
STATEMENT OF WORK
GENERAL INFORMATION
Scope of Work: The contractor shall provide cloud-based SMS Messaging to patients and family members for the VISN 5 Medical Centers. Unlimited messaging, staff users and patients. Includes consultation, setup, online training, 24/7 support. There will be no specific patient information passed through the vendor SMS messaging portal other than the Veterans and/or family phone number, no names, or protected healthcare related information (PHI). The vision of this project is to allow all 6 Medical Centers in VISN 5 to utilize this service independently of one another. Each Medical Center shall have their own log-in accounts, and shall have the ability to create their own localized template messages.
Performance Period: This firm-fixed price contract will have a period of performance from the date of award, for 12 months
BRAND NAME OR EQUAL SALIENT CHARACTERISTICS:
Software-as-a-service solution that allows log-in to one account on multiple devices (requirement is for 6 separate accounts) to include access from Desktop computers as well as iPads
Product must be available by access to application website, and no mobile application shall be required to send or receive messages; no portal shall be required to receive messages; and no charges shall be applied to recipients beyond their local carrier data/text charges, if applicable.
Product must be able to send and receive text messages from any logged in device to/from one or multiple recipients
Product must allow for templated messages to be easily created and selected from the web service
Product must be accessible from multiple areas or departments within each Medical Center without additional charges/fees
Service must be provided for unlimited messages
System must scrub/wipe/purge phone numbers after 7 days
Vendor must provide consultation, setup, online training, and 24/7 on-line and phone support
SECURITY:
VAAR-852.273-75 SECURITY REQUIREMENTS FOR UNCLASSIFIED INFORMATION TECHNOLOGY RESOURCES
The contractor and their personnel shall be subject to the same Federal laws, regulations, standards, and VA policies as VA personnel, regarding information and information systems security. These include, but are not limited to Federal Information Security Management Act (FISMA), Appendix III of OMB Circular A-130, and guidance and standards, available for the Department of Commerce s National Institute of Standards and Technology (NIST). This also includes the use of security configurations available from NIST s Web site at http://checklists.nist.gov.
To ensure that appropriate security controls are in place, Contractors must follow the procedures set forth in VA Information and Information System Security/Privacy Requirements for IT Contracts located at the following Web site: http://www.iprm.oit.va.gov
Date and place of delivery (FOB Destination):
See SOW above for details. An account must be setup for each of the six (6) VISN 5 Medical Centers, located at:
Beckley VA Medical Center
200 Veterans Avenue
Beckley, WV 25801
Louis A Johnson VA Medical Center
1 Medical Center Drive
Clarksburg WV 26301
Hershel Woody Williams VA Medical Center
1540 Spring Valley Dr
Huntington WV 25704
VA Maryland Health Care System
Baltimore VA Medical Center
10 North Green Street
Baltimore MD 21201
Washington DC VA Medical Center
50 Irving St NW
Washington DC 20422
Martinsburg VA Medical Center
510 Butler Avenue
Martinsburg WV 25405
The provision at FAR 52.212-1, Instructions to Offerors Commercial, applies to this acquisition.
The provision at FAR 52.212-2, Evaluation Commercial Items, applies to this acquisition. Offers will be evaluated using a Lowest Price Technically Acceptable (LPTA) analysis.
Offerors are advised to include a completed copy of the provision at FAR 52.212-3, Offeror Representations and Certifications Commercial Items, with the offer.
The clause at FAR 52.212-4, Contract Terms and Conditions Commercial Items, applies to this acquisition.
The clause at FAR 52.212-5, Contract Terms and Conditions Required to Implement Statutes or Executive Orders Commercial Items, applies to this acquisition. Incorporated clauses required by statute and executive order will be included in the purchase order.
Any additional contract requirements or terms and conditions: FAR 52.211-6, FAR 52.219-1, FAR 52.219-27, FAR 52.232-40, FAR 52.247-34, VAAR 852.203-70, VAAR 852.232-72. SDVOSB Offerors must be verified in VIP: https://www.vip.vetbiz.gov/. Unverified SDVOSBs/VOSBs will be considered non-responsive and offers will not be evaluated at the SDVOSB/VOSB tier. All Contractors MUST be registered in SAM.gov to do business with the federal government and annually ensure the information is current at https://www.sam.gov/
The Defense Priorities and Allocations System (DPAS) does not apply.
Date and Time offers are due: April 22, 2019, 1300 EST. Questions are due by COB Wednesday, April 17, 2019. Any questions received after this date may not be answered.
Name and telephone number of the individual to contact for information regarding the solicitation:
Nathan Bradley
Contracting Officer
Department of Veterans Affairs, SAC-F
Nathan.bradley2@va.gov.