Incentive Support Team

The contractor shall provide eligibility/validation and payment review support service for the ARNG Incentive Branch with established acumen in recruiting/retention occupational specialties and possess expertise navigating the automated ARNG Guard Incentive Management System (GIMS). The contractor will screen incentive contracts to ensure completeness and accuracy and will provide additional support for incentive eligibility against published policies at payment entitlement processing dates. The contractor provides liaison assistance to State Incentive Managers and Recruiting Commands within all 54 States, Territories and District of Columbia upon identification of discrepancies. Discrepancies may require an Exception to Policy (ETP) request to the NGB and this service verifies and screens the required documents submitted for processing.

 Additionally, the contractor conducts an initial review/editing of exceptions to policy memorandums submitted for NGB signature. They provide regional support services for technical and policy questions within GIMS, while also providing proper responses to appropriate agencies such as: Military Entrance Processing Stations (MEPS), State Headquarters, Recruiting and Retention offices, and Education and Incentive Management offices.  The contractor provides service by supporting NGB in discharging functions and tasks in a manner to ensure successful accomplishment of the overall NGB Military support mission. The contractor uses experienced/proficient acumen to assess incentive eligibility through enlistment/retention accessioning documents, statute, regulation, Department of Defense Instructions and published ARNG Selected Reserve incentive Policies.  The contractor receives ARNG guidance and act as the conduit between ARNG, State Incentive Managers, and other agencies. The contractor will also provide analysis of ETP and assists in providing a list of internal control deficiencies within GIMS.