IHS1528286 – Enterprise Information Technology Service Management (EITSM) Support Services
Closed Pre-Solicitation Posted
- Solicitation number
- IHS1528286
- Agency
-
Office of the Assistant Secretary for Administration
Department of Health and Human Services
- Responses due
- Set-aside
- Buy Indian
Opportunity facts
- NAICS code
- 541512 Computer Systems Design Services
- Place of performance
- Rockville, Maryland 20857, United States
- Points of contact
Notice details come from SAM.gov. Updated .
About this opportunity
The Indian Health Service (IHS), an agency within the Department of Health and Human Services Office of the Assistant Secretary for Administration, is preparing to procure Enterprise Information Technology Service Management (EITSM) Support Services and intends to set this requirement aside for Indian Economic Enterprises and Indian Small Business Enterprises, with responses to a Request for Information due by June 30, 2026 at 9:30 AM Eastern Time.
IHS seeks ServiceNow Subject Matter Experts to sustain and mature the existing ServiceNow platform and support new capabilities and technologies across the IHS service delivery system, which operates through 12 Area offices and 170 IHS and tribally managed service units. The requirement encompasses support for ServiceNow products currently implemented, including ITSM, CMDB, ITOM, and HR products. Specific support needs include ITSM platform management and sustainment with governance; platform authorization to operate, security, and audit compliance; CMDB and IT Operations Management with Armis integration; Human Resources Service Delivery (EEO) sustainment; HealthIT support services via the Employee Service Center; and expansion and training for newly developed features including Enterprise dashboards and Performance Analytics.
Responses to the RFI must be submitted to Contract Specialist Darnell Harkless at Darnell.Harkless@hhs.gov and are limited to 10 single-spaced pages. Submissions must include a cover page with points of contact, socioeconomic status, UEI number, existing Federal contract vehicles, and a focused response addressing stated technical requirements. The Government reserves the right to use submitted information for any legally appropriate purpose and is under no obligation to acknowledge receipt or provide feedback.
Notice text
The Indian Health Service (IHS), an agency within the Department of Health and Human Services, is responsible for providing federal health services to American Indians and Alaska Natives. The IHS is the principal federal health care provider and health advocate for Indian people, and its goal is to raise their health status to the highest possible level. The IHS provides a comprehensive health service delivery system for American Indians and Alaska Natives. IHS services are administered through a system of 12 Area offices and 170 IHS and tribally managed service units. The IHS requires highly knowledgeable and experienced contractor ServiceNow Subject Matter Experts to sustain and mature the existing IHS Servicenow platform and services and to provide support for new ServiceNow capabilities and technologies.
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