IHS1527555 sources sought automated patient communication platform

Closed Pre-Solicitation Posted

Solicitation number
IHS1527555
Agency
Responses due
Set-aside
Buy Indian

Opportunity facts

NAICS code
513210 Software Publishers
Place of performance
Wewoka, Oklahoma 74884, United States

Notice details come from SAM.gov. Updated .

About this opportunity

Indian Health Service is seeking sources for an Automated Patient Communication Platform at Wewoka Indian Health Center in Wewoka, Oklahoma, with responses due by 2:00 PM CST on June 3, 2026. This is a Buy Indian set-aside limited to Indian Small Business Economic Enterprises (ISBEEs).

Respondents must submit a capability statement and the Buy Indian Act Indian Economic Enterprise Representation Form, along with required company identifiers (SAM UEI, DUNS, Cage Code, Tax ID, GSA Schedule number if applicable, and SAM registration status). Responses are limited to five pages and must be emailed to Contract Specialist Mary Ann Yocham at maryann.yocham@ihs.gov.

The platform comprises a base system server with eight telephone lines total, prescription inquiry and refill services (24/7 availability), prescription-specific medication education via telephone using First Databank database, prescription refill reminders via phone or text, ad hoc communications and patient surveys, patient-initiated text messaging management, and SMS software supporting 250,000 texts annually. The contractor must provide standard maintenance including hardware replacement within one business day, software patches, unlimited help desk support (8:00 AM to 5:00 PM EST Monday-Friday), IHS VPN access, and training.

Performance period is 12 months base plus four optional 12-month renewal years from award. Deliverables include 24-hour response times (95% AQL), 100% accurate prescription information delivery, 24/7 refill line availability with no unscheduled downtime (100% AQL), and 24-hour report submission (95% AQL).

Compliance requirements include Section 508 of the Rehabilitation Act and WCAG 2.1 Level AA accessibility standards with Accessibility Conformance Reports, HIPAA compliance, NIST PIV requirements, tobacco-free environment enforcement, and contractor personnel identification and escort protocols.

Notice text

This is a Sources Sought notice. This is NOT a solicitation for proposals, proposal abstracts, or
quotations. Pursuant to 48 CFR Part 326, Subpart 326.603-3 and IHM 5.5-6, Indian Health Service must
use the negotiation authority of the Buy Indian Act, 25 U.S.C. 47, to give preference to Indian Economic
Enterprises (IEE) whenever the use of that authority is authorized and practicable.
The Government is seeking to identify Indian Small Business Economic Enterprises (ISBEEs) capable of
performing the below Indian Health Services (IHS) requirement. Any vendor responding to this notice
should submit their capability statement as well as the Buy Indian Act Indian Economic Enterprise
Representation Form (attached). Instructions for submission are outlined below.
Indian Small Business Economic Enterprises (ISBEEs) and other small business are highly encouraged to
respond to this notice. However, firms should understand that generic capability statements are not
sufficient for effective evaluation of their capacity and capability to perform the work required.
Responses must directly demonstrate the company’s capability, experience, and ability to provide
Automated Patient Communication Platform for the Wewoka Indian Health Center.
The Government requests interested parties submit a written response to this notice, which includes:
a. Company Name.
b. Company Socioeconomic Status.
c. Company System for Award Management (SAM) Unique Entity Identifier (UEI) number.
d. Company point of contact, mailing address, and telephone number(s), and website address
e. Name, telephone number, and e-mail address of a company point of contact who has the
authority and knowledge to clarify responses with government representatives.
f. DUNS Number:
g. Cage Code:
h. Tax ID
i. Date submitted.
j. Applicable company GSA Schedule number or other available procurement vehicle.
k. Company’s System for Award Management (SAM) registration status. All respondents must
register on the SAM located at http://www.sam.gov/.
l. Submit Indian Health Service Buy Indian Act Indian Economic Enterprise Representation Form
(attached)
Disclaimer and Important Notes. This notice does not obligate the Government to award contract. Any
information provided by industry to the Government as a result of this sources sought synopsis is strictly
voluntary. Responses will not be returned. No entitlements to payment of direct or indirect costs or
charges to the Government will arise as a result of contractor submission of responses, or the
Government's use of such information or otherwise pay for the information provided in response. The
Government reserves the right to use information provided by respondents for any purpose deemed
necessary and legally appropriate. Any organization responding to this notice should ensure that its
response is complete and sufficiently detailed to allow the Government to determine the organization’s
qualifications to perform the work. Respondents are advised that the Government is under no obligation
to acknowledge receipt of the information received or provide feedback to respondents with respect to
any information submitted. After a review of the responses received, a pre-solicitation synopsis and
solicitation may be published on a government GPE. However, responses to this notice will not be
considered adequate responses to a solicitation.
Confidentiality. No proprietary, classified, confidential, or sensitive information should be included in
your response. The Government reserves the right to use any non-proprietary technical information in any
resultant solicitation(s).

Files

File Type Posted
IHS1527555 Sources Sought Notice.pdf PDF

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