IHS- Oklahoma City Area - Call Detail Recording

The Indian Health Service seeks a three-year subscription for a Call Detail Recording system serving approximately 2,800 devices across ten Oklahoma healthcare facilities, with proposals due July 7, 2026. This is a total small business set-aside with a 500-employee size standard.

Place of performance spans Oklahoma City, Clinton, Anadarko, Wewoka, Watonga, Pawnee, Carnegie, Lawton, Haskell, and El Reno, Oklahoma. The period of performance runs from August 1, 2026, through three years following purchase order award. The NAICS code is 513210, Software Publishers; the PSC code is 5805.

The contractor must deliver 17 specified Call Detail Records reports including 911 calls reporting, abandoned calls analysis, hunt group-based reporting, extension and phone dormancy identification, call counts by department, SIP capacity utilization metrics, soft phone versus hard phone usage comparisons, and abnormal call termination tracking. The system must provide fully customizable dashboards with configurable date/time periods, drag-and-drop layout creation, permalinks, and permissions-based user restrictions. The contractor shall furnish initial installation and configuration support, technical staff training with written documentation, and ongoing customer support with a 48-hour response time standard. A toll-free support number must be answered during business hours (8:00 a.m. to 4:30 p.m., Monday through Friday).

The procurement includes twenty line items for base installations and add-on unit licenses. Award goes to the lowest price technically acceptable offeror. Contractors must be registered in SAM and submit vendor name, CAGE code, UEI, tax identification number, prompt payment terms, delivery time, warranty information, and detailed technical documentation. The contract will be firm fixed-price. Quotations must be submitted by email only to Laura Kasten at laura.kasten@ihs.gov.