IHS Agency-wide Instruction For Use Software Subscription

The Indian Health Service seeks a commercial off-the-shelf Instruction for Use (IFU) and Safety Data Sheet (SDS) software subscription service, with technical and price quotes due September 17, 2026, at 5:00 PM ET. This is a full and open RFQ with no set-aside; a two-phase advisory down-select strategy applies, with Phase One live software demonstrations on September 14, 2026, and Notice of Intent due September 11, 2026, at 5:00 PM ET (as amended from the original September 10 deadline). Questions are due September 10, 2026, at 2:00 PM ET to Contracting Officer Natasha Bitsoi (Natasha.Bitsoi@ihs.gov).

Work is performed virtually and supports up to 105 federal IHS healthcare facilities. The contract structure is firm fixed price with one 12-month base period, four 12-month option periods, and an optional 6-month services extension. The solution must be a web-based repository accessible 24/7, delivering manufacturer documentation, service manuals, safety data sheets, and preventive maintenance documentation for medical/surgical/dental instruments, equipment, implantable devices, consumables, and chemicals. The system must achieve 99% uptime with real-time access to validated manufacturer documents retrievable within one minute, or within 24 hours if unavailable. Role-based access controls must align with IHS organizational hierarchy (Headquarters, Area, Service Unit/Facility), and the system must integrate with instrument tracking, asset management, and computerized maintenance management systems.

The contractor must comply with Section 508 and WCAG 2.1 Level AA accessibility, FISMA, NIST SP 800-53, FedRAMP (Moderate or higher if applicable), DISA STIG, HIPAA, and Privacy Act requirements, with all data remaining within the United States. Security incident reporting is required within one hour; monthly vulnerability reporting is mandatory. Pricing must be all-inclusive, covering travel, lodging, per diem, fringe benefits, and applicable taxes.

Evaluation uses a best-value tradeoff approach weighted as follows: Factor 1, Implementation and Performance Approach (10-page limit), most important; Factor 2, Past Performance (up to three references, one page each); Factor 3, Price. NAICS code is 518210, Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services, with a $40.0 million small business size standard. Quoters must be registered in SAM.gov in active status at submission.