Hugs security system

Added: Oct 06, 2016 4:19 pm Annual Hugs Preventative Maintenance Agreement (PM)
Under the preventative maintenance agreement, Sentrixx Security, a Division of
Control Services, Inc. will conduct complete system tests, calibrations , provide
nurse training as necessary on software changes, and back-up the server annually.
The PM, 1 annual visit, includes checking software database, detecting any
unusual errors or alarms, walk testing all exit areas and confirming the system is
alarming and working properly.
Annual Software Maintenance Agreement (SMA)
This agreement entitles a customer to receive periodic software updates (point
releases) for their specific application software that are released during the term of
the Agreement. The manufacturer will maintain the covered software in good
working order, keeping it free from material defects so that the covered software
shall function properly and in accordance with the accepted level of performance
as set forth in the License Agreement.
The SMA also includes a subscription to the Stanley Healthcare University Health
Stream eLearning Hugs module for ongoing staff Hugs training.
Important notes:
-The Annual Software Maintenance Agreement does not cover charges that
an authorized dealer may incur in applying these maintenance releases.
-The Annual Software Maintenance Agreement is application specific and
does not entitle a customer to receive software updates for other applications that
Stanley may develop in the future.
The PM and SMA will be completed on the same day, one day trip.