Hosting & Reporting Services for TRUTHPOINT® patient assessment software

Added: Feb 21, 2012 11:43 am Solicitation Number: VA243-12-R-0799

Notice Type: Pre-solicitation



Synopsis:



VA NY/NJ Veterans Integrated Service Network (VISN3) intends to issue solicitation to provide HOSTING & REPORTING SERVICES for TRUTHPOINT® point of service patient assessment software. The contractor must be able to provide the software hosting and reporting services as well as data services, continued training, administrative support in the management of the scheduling process, maintenance, and customer support for the devices.



This procurement will be conducted as a 100% Service Disabled Veteran Owned Small Business (SDVOSB) set aside. Only offers from SDVOSB concerns will be considered for award. SDVOSB concerns must be registered in the Vet Biz Registry and the Central Contractor Registry (CCR). To be considered for award, SDVOSB concerns must be registered in the Vet Biz Registry as a SDVOSB and have obtained the Center for Veterans Enterprise (CVE) Verification Icon/Seal. Information on the Central Contractor Registry can be found at https://www.bpn.gov/ccr/default.aspx. Information on the Vet Biz Registry can be found at http://vip.vetbiz.gov/.



The associated North American Industrial Classification System (NAICS) code for this procurement is 541511, and the small business size standard is $25 million.



The resulting requirements contract will be for a base year and four one-year options.



Product Specifications



VISN 3 is currently utilizing TruthPoint to collect "real-time" Veteran feedback at the point of service regarding patient satisfaction in a variety of venues (to include but not limited to inpatient, outpatient, specialty programs and initiatives)



The software manufacture is Vertical Systems at http://www.vertsys.com/vsi/knowwire/dynamic_uses_health_care.htm



The website for the software is

http://www.truth-point.com/



The software package currently in use:



" Facilitates timely information from Veteran comments regarding their feedback

" Is customizable based on the service area.

" Captures demographic data, such as gender, race, and age.

" Requires minimal IT support. The survey or feedback tool is available on a variety of devices ideally to include tablets, kiosk machines, smart phones, web access, TV's, etc.

" Able to transmit non-patient specific data to vendor without utilizing the VA's IT network.

" Allows VISN 3 to automatically collect, track, and trend data by question at the provider, service, station, and facility level.

" Provides a variety of reports that identify opportunities for improving the patient experience to include daily reports, top box reports, and ability to track actions toward improvement goals. Flexibility in report development to allow for use of dashboards, charts, etc.

" Provides data on comparison of facility outcomes as related to HCAPS and Hospital Compare data

" Provide consultative expertise in patient feedback systems with potential improvement recommendations based on prior success in healthcare arena.



Currently, VISN3 owns over 40 windows-based PC tablets that have been pre-configured with the TruthPoint software. The contract will include the ability to expand our hardware and utilize a variety of devices which may include additional tablets and kiosks



The service will be available to all facilities and CBOC's located within VISN 3



Release date:



This is a pre-solicitation notice only; it is not a request for quotation. No further documents are available at this time.



The anticipated release date of the solicitation is on or about March 5, 2012.



When it is released, potential offerors may obtain a copy of the solicitation VA243-12-R-0799 and any related documents on-line at the Federal Business Opportunities website www.fedbizops.gov.



It is the responsibility of the offerors to check fbo.gov periodically for any amendments/notices to the solicitation.



Interested parties may send inquiries to the Contracting Officer, ATTN: Christopher Ward, by e-mail at Christopher.ward@va.gov or by fax (718) 741-4585, with Solicitation Number VA243-12-R-0799 in the subject line.



TELEPHONE INQUIRIES WILL NOT BE ACCEPTED.



Contracting Office Address:

VISN 3 Network Contracting Office

James J. Peters VA Medical Center

MCC: 10N3/NAL, 130 West Kingsbridge Road, Bronx, New York 10468-3992



Place of Performance:

The Veterans Health Administration of NY & NJ (VISN 3):





Bronx, NY 10468

Brooklyn, NY 11209

Castle Point, NY 12511

East Orange, NJ 07018

Lyons, NJ 07939

Montrose, NY 10548

New York, NY 10010

Northport, NY 11768

St. Albans , NY 11425





Point of Contact(s):

CHRISTOPHER WARD, CONTRACTING OFFICER

Special Projects Coordinator

VISN 3 Network Contracting Office

E-mail: Christopher.Ward@va.gov