Hospital Incident Management System Software Services Amendment 1
Closed Solicitation Posted
- Solicitation number
- PANMCC-25-P-0000-016615
- Agency
-
Mission and Installation Contracting Command
Army Materiel Command, Department of Defense
- Responses due
- Set-aside
- No set-aside
Opportunity facts
- NAICS code
- 513210 Software Publishers
- Place of performance
- North Carolina 28310, United States
Notice details come from SAM.gov. Updated .
About this opportunity
The Department of the Army Materiel Command Mission and Installation Contracting Command is soliciting quotes for Hospital Incident Management System Software Services for Womack Army Medical Center at Fort Liberty, North Carolina. The procurement seeks a web-based, Hospital Incident Command System (HICS) compliant emergency communication and record logging software solution that provides 24/7/365 system availability, unlimited use, and 24-hour customer service capabilities. The contractor must be a U.S.-based company with prior Department of Defense facility experience and provide a USA-made, enterprise-based software system that can coordinate efforts between multiple directorates and agencies during various emergency events. The solicitation will be evaluated using a Lowest Price Technically Acceptable (LPTA) methodology with two primary factors: Technical Acceptability and Price. Quotes are due by September 15, 2025 at 11:00 A.M. EST, and contractors must submit sanitized technical proposals via email with no company-identifying information.
This solicitation does not utilize any set-aside designations and is open to all qualified contractors. The contract structure includes a 12-month base period with four 12-month option periods, totaling a potential five-year performance timeline. The system must accommodate 300 users and include cloud plan services integrated into the annual pricing structure. Key technical requirements include unlimited access to software updates, full compatibility with existing WAMC systems, adherence to DoD security protocols, and provision of a dedicated account manager with proactive monitoring capabilities. Performance will be held at Fort Liberty, North Carolina, with the contractor required to maintain ongoing communication with WAMC's Information Management Department while ensuring strict security and performance standards that include potential financial deductions for non-compliance.
Notice text
2 versions
Update #2 · Latest ·
Please see questions and answers below
1. Paragraph 1.12.4. Suggests that "no technician will physically need to work on the software at or on WAMC", however Paragraph 5.5 calls for "in person maintenance support within four (4) hours of notification." Onsite support is not customary for software projects such as this (in favor of skilled, remote 24x7 support); onsite support would add substantial cost, and, based on a review of previous WAMC Incident Management PWS it would appear that this is a new requirement. Would the government consider waiving onsite support requirements in favor of the associated cost savings?
Answer: No onsite support needed
2. "WebEOC" is mentioned in the documents several times - Is the government aware of the sunsetting of support and maintenance for WebEOC 9.x. Currently scheduled for 12/31/2026? Is the government willing to evaluate responses for WebEOC for a shorter period-of-performance (through 12/31/2026)?
Answer: No, they are NOT currently using WEBEOC
3. How many users would you like us to price? We offer packages of 25, 50, and 100 users.
Answer: 300 users
4. We will also need a pricing line for our Cloud Plan as an additional charge to the Incident Management Platform.
Answer: Please add the cost of the cloud plan into your yearly cost.
Hospital Incident Management System Software Services for Womack Army Medical Center, Fort Bragg NC 28310. Please see Attached PWS for description of services.
Update #1 ·
Hospital Incident Management System Software Services for Womack Army Medical Center, Fort Bragg NC 28310. Please see Attached PWS for description of services.
Files
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| Opportunity | Agency | Set-aside | Responses due |
|---|---|---|---|
| United States Army Western Hemisphere Command (USAWHC) G-6 Information Technology Service Management Western Command and Control System (WCCS) | Defense Information Systems Agency | No set-aside |
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