GE Vernova Software Support - Renewal

The Department of the Interior Bureau of Reclamation is seeking renewal support for GE Vernova Software maintenance services covering 66 separate licenses, including iFix v6.5, IClient v6.5, and Historian V9.1, under an Acceleration Plan Premier agreement. The contractor must provide consultation on software use and operation via telephone or web-based communication from 8:00 AM to 8:00 PM EST, Monday through Friday, excluding federal holidays, with 24/7 emergency support availability when the entire system is down or mission-critical features are inoperable. Key requirements include providing notice of all service pack enhancements, attempting correction of application software problems when reported with sufficient detail, and maintaining 98% timeliness in delivering support as the primary performance metric. The solicitation uses simplified acquisition procedures for commercial services and is classified under NAICS Code 513210 (Software Publishers). The quote submission deadline is March 26, 2026 at 3:00 PM Pacific Time, with quotes to be submitted via email to Sherry Heibeck at sherry_heibeck@ios.doi.gov.

This is a women-owned small business (WOSB) set-aside with a $47 size standard under NAICS Code 513210, indicating that only eligible women-owned small businesses may compete for this award. The contract period runs from April 1, 2026 through March 31, 2027, with work performed during Monday through Friday, 8:00 AM to 5:00 PM PST, excluding federal holidays. Performance will be monitored by the Contracting Officer's Representative (COR), and invoicing must be submitted electronically through the U.S. Department of the Treasury's Invoice Processing Platform (IPP). Standard FAR and Department of Interior clauses apply, including requirements for System for Award Management (SAM) registration, compliance certifications, and security requirements. The work will be performed for the Bureau of Reclamation's Mid-Pacific Region, and the solicitation indicates this is a renewal of an existing support agreement for software maintenance services.