FY25 Ventraq Support

NASA Shared Services Center is soliciting proposals for FY25 Ventraq Support, a specialized software and technical support contract for the NASA Marshall Space Flight Center. The procurement focuses on Voice Over Internet Protocol (VoIP) phone system support, specifically for NetPlus Software, including Ventraq Silver Support and Silver Technical Support for third-party software, Oracle RDBMS, and Crystal Reports. The solicitation follows a Lowest Price Technically Acceptable (LPTA) evaluation methodology, meaning the contract will be awarded to the responsible offeror with the lowest technically acceptable quote. Potential bidders must be registered in the System for Award Management (SAM), provide two points of contact, and demonstrate the ability to meet all solicitation requirements. Quotes are due by April 3, 2025, at 9:00 a.m. CT, with electronic submissions to be sent to Tessa Martinez at tessa.m.martinez@nasa.gov.

The contract is not set aside for any specific business category, though it is restricted to authorized resellers only and includes a brand name requirement. The procurement is specifically for NetPlus software support, with a one-year performance period from July 1, 2025, to June 30, 2026. The place of performance is located in Huntsville, Alabama, and the contract falls under NAICS category 541511 for Custom Computer Programming Services. While specific award values are not detailed in the documents, the solicitation emphasizes the critical nature of maintaining existing systems and preventing disruptions to project timelines, budgets, and staff workflows. The procurement will ensure ongoing maintenance and annual calibrations of NASA-owned equipment, with a focus on maintaining operational continuity for the agency's technological infrastructure.