Federal Services System Support and Oversight (FSSSO)
Closed Pre-Solicitation Posted
- Solicitation number
- 270002
- Agency
-
Centers for Medicare and Medicaid Services
Department of Health and Human Services
- Responses due
- Set-aside
- No set-aside
Opportunity facts
- Forecast
- Federal Services Systems Support & Oversight (FSSSO) Program Federal forecast
- NAICS code
- 541611 Administrative Management and General Management Consulting Services
- PSC
- R499 Support- Professional: Other
- Place of performance
- Windsor Mill, Maryland 21244, United States
Notice details come from SAM.gov. Updated .
About this opportunity
The Centers for Medicare and Medicaid Services (CMS) is seeking contractors to provide Federal Services System Support and Oversight (FSSSO) services supporting implementation of the Affordable Care Act and the No Surprises Act. The primary services include developing and maintaining training materials for the Marketplace Learning Management System, managing Salesforce instances for the Marketplace Assister Technical Support platform, operating help desk and complaint resolution systems for the No Surprises Help Desk, and supporting system integration across multiple CMS IT systems. Contractors must demonstrate extensive expertise with ACA and NSA regulations, Salesforce development and maintenance, HIPAA compliance, FISMA Moderate security systems with federal Authority to Operate certification, and 508-compliant material development. Evaluation will be based on capability statements addressing nine specific capability questions with concrete examples of similar work, submitted in Microsoft Word or PDF format not exceeding 10 pages. Responses must be submitted by March 20, 2026, at 11:00 AM to Kelly.Housein@cms.hhs.gov and Megan.Famodu@cms.hhs.gov, with the overall Sources Sought Notice deadline of March 23, 2026.
This is a Sources Sought Notice for market research purposes to assess small business set-aside feasibility, and no contract award is committed at this stage. The notice does not identify any current contractors or incumbents, nor does it disclose specific award values or budget ranges. CMS is seeking contractors registered on the GSA Multiple Award Schedule under Special Item Numbers 541611 (Management and Financial Consulting and Business Program and Project Management Services) or 54151S (Information Technology Professional Services). The contract scope encompasses supporting 150+ annual development releases and managing technical assistance for in-person Marketplace Assisters, though specific service duration or performance timelines are not detailed in the current notice. No reimbursement will be provided for response preparation costs, and respondents will not be notified of assessment results, though CMS reserves the right to contact respondents or use non-proprietary technical information in future solicitations.
Notice text
This program supports CMS in implementing the Affordable Care Act and the No Surprises Act by strengthening Marketplace enrollment assistance, training and supporting in-person Assisters, maintaining critical Salesforce and CMS IT systems, and designing and operating federal dispute resolution and consumer complaint processes to protect Americans from surprise medical bills and improve healthcare transparency.
Files
| File | Type | Posted |
|---|---|---|
| FSSSO-SSN_Final_030626.pdf |
On GovTribe
Work this opportunity
- Track it in your pipeline
- Find teaming partners
- Similar opportunities
- Ask GovTribe AI about this opportunity